Nutrition Program Assistant

Active Generations; Sioux Falls (SD); On-site; USD 17,000 - 25,000; Part time

Job summary

Active Generations in Sioux Falls, SD, is seeking a part-time Nutrition Program Assistant to support Meals on Wheels intake, enrollment, and data maintenance. You will assist with on-site meal operations and coordinate with the Nutrition & Transportation team to ensure accurate participant information and timely service.

The role emphasizes friendly customer service, data entry accuracy, and collaboration with drivers and staff to deliver nutrition services to community members.

Qualifications

• High school diploma or equivalent required.
• Experience in admin support, customer service, data entry, food service, or related field preferred.
• Experience with older adults, nonprofit organizations, or nutrition services preferred.

Responsibilities

• Assist with Meals on Wheels intake and enrollment processes.
• Follow up with participants to obtain missing information and support enrollment.
• Communicate with participants regarding routine questions and changes.
• Enter and maintain participant information in Meals on Wheels software.
• Update routes and participant data as needs change.
• Maintain accurate participant records per requirements.
• Provide general admin support to Nutrition & Transportation.

Skills

Organizational skills

Customer service

Data entry

Microsoft Office

Communication

Education

High school diploma or equivalent

Administrative/data-entry experience

Experience with older adults/nonprofits

Tools

Meals on Wheels software

Office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Sioux Falls, SD, US

TITLE: NUTRITION PROGRAM ASSISTANT

For more than 50 years, Active Generations has been a trusted leader in supporting adults through wellness programs, essential services, and meaningful community connections. With a growing team across multiple locations, we continue to evolve and expand our impact while staying grounded in our mission.

Our work centers on creating environments where people can thrive—physically, socially, and emotionally. Through wellness and nutrition programs, caregiving services, and opportunities for connection, our team works together to promote active lifestyles and overall well-being. We’re guided by teamwork, compassion, and adaptability, and we’re looking for individuals who want their work to have genuine purpose and lasting impact.

SUMMARY

The Nutrition Program Assistant supports the daily operations of Active Generations’ nutrition programs through a combination of meal-service support, participant assistance, and program administration. This position assists with Meals on Wheels intake and enrollment, participant follow-up, route and participant data maintenance, and other administrative functions while also supporting on-site meal operations as needed.

The Nutrition Program Assistant works closely with the Nutrition & Transportation team to ensure accurate participant information, efficient service coordination, and timely, helpful assistance for individuals seeking nutrition services.

The ideal candidate should live in or be willing to travel to Lennox, SD. This position also requires 1 day in the office at our Main Campus.

ESSENTIAL FUNCTIONS

• Assist with Meals on Wheels participant intake and enrollment processes, including receiving, reviewing, and entering NAPIS forms and other required documentation.
• Follow up with prospective program participants to obtain missing information, answer routine questions, and support completion of the enrollment process.
• Communicate with current participants regarding routine service questions, updates, and changes.
• Utilize Meals on Wheels software and other organizational systems to enter and maintain participant information.
• Add new participants to appropriate Meals on Wheels delivery routes and update route information as participant needs or services change.
• Process participant starts, holds, resumptions, cancellations, and other routine service changes.
• Complete data entry related to participant demographics, services, meal delivery, and other required program information.
• Maintain accurate electronic and paper participant records in accordance with organizational, program, grant, and funding requirements.
• Communicate participant and route changes to drivers, volunteers, and appropriate Nutrition & Transportation staff.
• Assist with routine phone calls and inquiries regarding Meals on Wheels, congregate dining, and other nutrition services.
• Provide general administrative support to the Nutrition & Transportation department, including filing, scanning, documentation, reporting support, and maintaining program records.
• Assist with preparing nutrition sites for meal service, including setting up dining and serving areas.
• Welcome participants and provide friendly, professional customer service.
• Assist with portioning, serving, and distributing meals according to established procedures.
• Assist with cleaning and resetting dining and food-service areas following meals.
• Provide backup support for Site Specialist responsibilities as assigned, including participant assistance, payments, paperwork, and other daily site operations.
• Maintain confidentiality of participant information and comply with applicable organizational policies and program requirements.
• Collaborate with staff, volunteers, drivers, and community partners to support efficient delivery of nutrition services.
• Perform other duties as assigned to support Active Generations programs and services.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• Previous experience in administrative support, customer service, data entry, food service, or a related field preferred.
• Experience working with older adults, community-based programs, nonprofit organizations, or nutrition services preferred.
• Proficiency with Microsoft Office applications and the ability to learn new software systems required.
• Experience with participant databases, scheduling systems, or program management software preferred.

KNOWLEDGE, SKILLS & ABILITIES

Demonstrates strong organizational skills, attention to detail, and the ability to manage multiple administrative and operational responsibilities in a fast-paced environment. Must possess effective written and verbal communication skills, strong customer service abilities, and proficiency with computers, data entry, and common office software. Ability to learn and effectively utilize Meals on Wheels software and other program management systems is essential. Must be able to maintain accurate records, handle confidential information appropriately, follow established procedures, and work both independently and collaboratively with staff, volunteers, and program participants. A patient, compassionate, and adaptable approach to working with older adults and individuals with varying needs is important for success in this position.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Abilitytosit,stand,andwalkforextendedperiodsthroughouttheworkday.
• Abilitytofrequentlybend,reach,stoop,andperformrepetitivemovementsassociatedwithadministrativeandmeal-serviceduties.
• Abilitytolift,carry,push,orpullupto25poundsoccasionally.
• Abilitytousecomputers,phones,andotherstandardofficeequipmentforextendedperiods.
• Abilitytoperformdutiesinbothofficeandfood-serviceenvironments.
• Abilitytoworkinenvironmentswithvaryingtemperatures,moderatenoiselevels,andexposuretokitchenequipment.
• Abilitytocommunicateeffectivelywithstaff,volunteers,programparticipants,andmembersofthepublic.
• Ability to move between workstations, dining areas, and other program spaces as needed.

WORK ENVIRONMENT

This position involves a combination of office-based administrative work and active participation in meal-service operations. Duties may require prolonged periods of sitting, standing, walking, bending, reaching, and repetitive computer use. The employee must be able to lift and carry up to 25 pounds occasionally and perform tasks in both office and food-service environments.

The work environment may include exposure to kitchen equipment, varying temperatures, and moderate noise levels during meal preparation and service. The position requires regular interaction with employees, volunteers, program participants, and members of the public.

LEADERSHIP & MANAGEMENT

• Reports to: Nutrition and Transportation Manager
• Direct reports: None

ACCOMMODATION

Active Generations is committed to providing equal employment opportunities and complying with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants or employees who require accommodation during the application or employment process should contact Human Resources.