Nutrition Operator - Healthcare Call Center (Full-Time)

Compass Group USA; Cypress (TX); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Discount Marketplace

Flexible benefits

Pet Insurance

Job summary

Morrison Healthcare is hiring a full-time Nutrition Operator in Cypress, TX to secure patient meal selections by phone or in person. The role includes coordinating with clinical staff to meet dietary orders, and ensuring accuracy and compliance with HIPAA and all safety standards.

Shifts are 12 hours with rotating weekends; excellent patient service and adherence to dietary guidelines are essential. Join a team that emphasizes care, community, and high-quality meals for patients and staff.

Qualifications

• Previous call center experience is required.

Responsibilities

• Follows proper telephone etiquette with patients, visitors and healthcare professionals.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.
• Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Performs other duties as assigned.

Skills

Call center experience

Job description

Morrison Healthcare is hiring a full-time Nutrition Operator in Cypress, TX to secure patient meal selections by phone or in person. The role includes coordinating with clinical staff to meet dietary orders, and ensuring accuracy and compliance with HIPAA and all safety standards.

Shifts are 12 hours with rotating weekends; excellent patient service and adherence to dietary guidelines are essential. Join a team that emphasizes care, community, and high-quality meals for patients and staff.