Nutrition Care Asst-37

WVU Medicine; Ruby (AK); On-site; USD 17,000 - 23,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking staff to provide direct patient meal service, including taking meal selections and delivering trays. Knowledge of special diets and allergies is essential, along with maintaining cleanliness of nutrition centers and ensuring patient safety.

This role requires strong customer service and teamwork with Dietitians and nursing staff. Responsibilities include using EPIC and VST for patient information, processing orders, and meeting daily meal

Qualifications

• Must have a valid MCHD Food Service Worker Permit (FSWP) throughout employment.
• Temporary FSWP allowed before start with first Wednesday training and orientation.
• High school diploma or equivalent preferred.

Responsibilities

• Answer patient calls following customer service standards.
• Follow diet restrictions and allergies in meal processing.
• Use EPIC and VST to access patient info and process menu requests.
• Process nourishment orders and print for kitchen staff.
• Adhere to missed meal reporting and alert nursing as needed.
• Deliver or retrieve meal trays as required.
• Interact with patients needing assistance for menu selections and enter diet restrictions correctly.
• Deliver trays within service timelines and maintain sanitation and safety standards.

Skills

Customer service

Dietary restrictions

EPIC

VST

Communication

Sanitation

Education

MCHD FSWP permit

High School Diploma preferred

Tools

EPIC

VST

Job description

This position provides direct patient meal service, either obtaining meal selections in person or via the hospitality center ordering system, delivering meals and retrieving meal trays. Must be knowledgeable in special diets and allergies. Also maintain cleanliness of nutrition centers in patient care areas. Excellent customer service skills and concern for all aspects of patient safety crucial.

Minimum Qualifications

Education, Certification, and/or Licensure

• 1. Must have a valid Food Service Worker Permit (FSWP) from Monongalia County Health Department (MCHD) prior to starting OR obtain a MCHD Temporary FSWP no later than the first Wednesday of employment* and a permanent MCHD FSWP within 1 month of start date (next available class). Must have a valid MCHD FSWP throughout employment. *Until a Temporary FSWP is obtained: May not handle exposed food or any food contact surface, equipment or utensil; May be trained on tray delivery and complete general department orientation.

Preferred Qualifications

Education, Certification, and/or Licensure

• 1. High School Diploma or Equivalent preferred.

Core Duties and Responsibilities

• 1. Answers phone calls from patients following customer service standards
• 2. Appropriately follows diet restrictions, including allergies and fluid restrictions
• 3. Utilizes EPIC and VST for necessary patient information and to correctly process menu requests
• 4. Processes between meal nourishment orders and prints for kitchen staff
• 5. Follows department procedure for the missed meal reports including alerting nursing.
• 6. May be asked to deliver or retrieve meal trays as needed.
• 7. Visits patients designated “needs assistance” for menu selections and properly enters according to diet restrictions.
• 8. Delivers meal trays to patients within service guidelines for timeliness.
• 9. Follows delivery standards including hand sanitization, infection control requirements, two patient identifiers, AIDET and key phrases. Alerts nursing if patient is not properly positioned to begin eating or otherwise appears to need assistance.
• 10. Checks trays for missing items and intervenes to correct immediately. Maintains supply of condiments on cart.
• 11. Documents information required for ordered calorie counts
• 12. Monitors new patients for knowledge of room service, gives menu and explains as needed.
• 13. Rapport is established and maintained with nursing staff as evidenced by positive feedback and comments regarding communication with NCA.
• 14. Functions as a team with Clinical Dietitians. Respects Dietitian’s prime responsibility for patient nutritional care and responds appropriately.
• 15. Communicates clearly with tray line and production personnel regarding patient special requests (follow-ups on any unusual requests) to meet patient needs.
• 16. Meets sanitation, safety and quality control guidelines set forth by departmental policies, health department regulations and HAACP (Hazard Analysis Critical Control Points) in maintaining cleanliness of nutrition centers on the units.
• 17. Patient trays are collected and returned to the kitchen within a reasonable timeframe.
• 18. While waiting for trays, assists the room service assembly line as needed, wrap silverware or help in dishroom.
• 19. Follows procedures for phone and iPad use.
• 20. Other duties may be assigned. May include duties normally done by a dietetic assistant.
• 21. Daily deadlines – must have menus completed by certain times and deliver meals on time.

Physical Requirements

• 1. Can push fully loaded tray cart (approx. 250 lbs)
• 2. Ability to stand for most of the working day

Working Environment

• 1. This positions requires patient interaction, some conditions/appearance may be distressing.
• 2. Enter isolation precaution patient rooms with proper protective equipment.
• 3. Kitchen environment often noisy.

Skills and Abilities

• 1. Ability to understand written and oral communication.

Additional Job Description

shift is 1pm to 930 pm

rotating weekends

rotating holidays

Scheduled Weekly Hours

40

Shift

Evening (United States of America)

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

600 WVUH Dietary

Address

1 Medical Center Drive
Morgantown
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.