Nutrition Care Asst-31

WVU Medicine; Evansdale (WV); On-site; USD 30,000 - 38,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking a dedicated Dietary Assistant to support patient room service operations. You will handle menu requests, coordinate with nursing, and ensure timely delivery of meals according to diet restrictions and infection control standards.

The role involves using EPIC and VST for patient information, assisting with tray assembly, and collaborating with dietitians to meet nutritional needs.

Qualifications

• Must have valid MCHD FSWP or temporary FSWP within required timeline.
• Demonstrates ability to follow diet restrictions and allergies as per patients.

Responsibilities

• Answers phone calls from patients following customer service standards.
• Follows diet restrictions, including allergies and fluid restrictions.
• Utilizes EPIC and VST for patient information and menu requests.
• Processes between meal nourishment orders and prints for kitchen staff.
• Delivers or retrieves meal trays as needed.
• Delivers meal trays to patients within service guidelines for timeliness.
• Communicates clearly with tray line and production personnel regarding patient requests.

Skills

Written and verbal communication

Education

High School Diploma or Equivalent

Food Service Worker Permit (FSWP)

Tools

EPIC

VST

Job description

MINIMUM QUALIFICATIONS

• 1. Must have a valid Food Service Worker Permit (FSWP) from Monongalia County Health Department (MCHD) prior to starting OR obtain a MCHD Temporary FSWP no later than the first Wednesday of employment* and a permanent MCHD FSWP within 1 month of start date (next available class). Must have a valid MCHD FSWP throughout employment.
• *Until a Temporary FSWP is obtained: May not handle exposed food or any food contact surface, equipment or utensil; May be trained on tray delivery and complete general department orientation.

PREFERRED QUALIFICATIONS

• 1. High School Diploma or Equivalent preferred.

CORE DUTIES AND RESPONSIBILITIES

• 1. Answers phone calls from patients following customer service standards
• 2. Appropriately follows diet restrictions, including allergies and fluid restrictions
• 3. Utilizes EPIC and VST for necessary patient information and to correctly process menu requests
• 4. Processes between meal nourishment orders and prints for kitchen staff
• 5. Follows department procedure for the missed meal reports including alerting nursing.
• 6. May be asked to deliver or retrieve meal trays as needed.
• 7. Visits patients designated “needs assistance” for menu selections and properly enters according to diet restrictions.
• 8. Delivers meal trays to patients within service guidelines for timeliness.
• 9. Follows delivery standards including hand sanitization, infection control requirements, two patient identifiers, AIDET and key phrases. Alerts nursing if patient is not properly positioned to begin eating or otherwise appears to need assistance.
• 10. Checks trays for missing items and intervenes to correct immediately. Maintains supply of condiments on cart.
• 11. Documents information required for ordered calorie counts
• 12. Monitors new patients for knowledge of room service, gives menu and explains as needed.
• 13. Rapport is established and maintained with nursing staff as evidenced by positive feedback and comments regarding communication with NCA.
• 14. Functions as a team with Clinical Dietitians. Respects Dietitian’s prime responsibility for patient nutritional care and responds appropriately.
• 15. Communicates clearly with tray line and production personnel regarding patient special requests (follow-ups on any unusual requests) to meet patient needs.
• 16. Meets sanitation, safety and quality control guidelines set forth by departmental policies, health department regulations and HAACP (Hazard Analysis Critical Control Points) in maintaining cleanliness of nutrition centers on the units.
• 17. Patient trays are collected and returned to the kitchen within a reasonable timeframe.
• 18. While waiting for trays, assists the room service assembly line as needed, wrap silverware or help in dishroom.
• 19. Follows procedures for phone and iPad use.
• 20. Other duties may be assigned. May include duties normally done by a dietetic assistant.
• 21. Daily deadlines – must have menus completed by certain times and deliver meals on time.

PHYSICAL REQUIREMENTS

• 1. Can push fully loaded tray cart (approx. 250 lbs)
• 2. Ability to stand for most of the working day

WORKING ENVIRONMENT

• 1. This positions requires patient interaction, some conditions/appearance may be distressing.
• 2. Enter isolation precaution patient rooms with proper protective equipment.
• 3. Kitchen environment often noisy.

SKILLS AND ABILITIES

• 1. Ability to understand written and oral communication.

Additional Job Description

Shift will be 1pm to 9:30 pm rotating weekends rotating holiday

Shift and Schedule

Scheduled Weekly Hours: 40

Shift: Day (United States of America)

Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: WVUH West Virginia University Hospitals

Cost Center: 600 WVUH Dietary

Address: 1 Medical Center Drive Morgantown West Virginia

Equal Opportunity Employer

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Company Overview

The West Virginia University Health System is a West Virginia-based academic health system that provides the full continuum of healthcare services at 30 hospitals in West Virginia, Pennsylvania, Ohio, and Maryland. With more than 47,000 employees, of which 7,200 are providers, and $10 billion in total operating revenues, the WVU Health System is anchored by an 890-bed academic medical center and the 150-bed WVU Medicine Golisano Children’s Hospital in Morgantown, West Virginia. Together, the Health System’s hospitals, clinics, and specialty programs provide a comprehensive continuum of care, ranging from community-based primary and specialty services to highly complex, quaternary care and post-acute care.