Nutrition Call Center Clerk

SEH Saint Elizabeth Medical Center, Inc.; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

St. Elizabeth Healthcare in Edgewood is hiring a Nutrition Call Center Clerk to join the Nutrition Services Team. This PRN, second-shift role involves taking and processing meal orders from patients and visitors, and transposing orders into CBORD for menu processing.

You will support patient care by ensuring accurate diet orders, coordinating with cooks and staff, and providing friendly service in a fast-paced environment across our hospitals in Kentucky, Indiana, and Ohio.

Qualifications

• High school diploma or GED required.
• Basic computer skills.
• Strong verbal and written skills.
• One year of relevant work experience.
• Customer service trainings and skills.

Responsibilities

• Maintain CBORD diet software and reflect current orders.
• Receive and process meal orders from patients/families.
• Transpose orders to room service software for ticketing.
• Coordinate call-center flow during peak volumes to minimize wait times.
• Communicate with other departments, physicians and staff, and assist patients as needed.
• Cash handling and adherence to regulatory and safety standards.

Skills

Basic computer skills

Strong verbal skills

Strong written skills

Customer service trainings

Education

High school diploma or GED

Tools

CBORD

Job description

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 0

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally. Enjoy:

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

St. Elizabeth Healthcare is hiring a Nutrition Call Center Clerk to join our Edgewood Nutrition Services Team.

Shift/Hours: PRN, Second Shift

• Maintains electronic menu / diet system; accurately obtains meal orders from patients and visitors in an efficient and timely manner.
• Transposes meal order into CBORD software for menu processing.
• Conduces report processing as directed.
• Works closely with Ambassadors communicating missed meals and patient needs.
• Demonstrates respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

• Maintain computerized diet office software (CBORD) to reflect current diet orders and supplement orders received via the patient electronic health record.
• Update pertinent data.
• Process reports.
• Receive phone calls from patients and/or families for meal order processing.
• Transpose meal orders to the room service computer software for ticket processing and meal preparation with cooks and tray line.
• Guide and assist patients through meal ordering process to confirm diet order parameters are met.
• Coordinate Call Center work flow during peak volumes to maintain short call wait times.
• Anticipate patient needs and mediate patient concerns regarding meal service.
• Communicate effectively with members of other departments, physicians and co-workers.
• Cash handling: Monitor and maintain effective cash handling and accounting practices.
• Quality: Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
• Participate in performance improvement (PI) studies, assist with data collection and supports action plans.
• Performs other duties as assigned.

Education, Credentials, Licenses

• High school diploma or GED required

Specialized Knowledge

• Basic computer skills
• Strong verbal and written skills

Kind and Length of Experience

• One year of relevant work experience
• Customer service trainings and skills

FLSA Status

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.