Room Service Ambassador

St. Elizabeth Healthcare; United States; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Health coverage within 30 days

Generous PTO

Retirement match

Tuition reimbursement

Wellness programs

Job summary

St. Elizabeth Healthcare is seeking a patient meal service team member to deliver and serve patient meals with service excellence. You will instruct patients on the meal ordering system and collaborate with the nursing team to support patients’ nutritional intake.

You will demonstrate empathy, maintain hygiene standards and assist with inventory, including cash handling for guest trays. Strong communication and basic computer skills are required.

Qualifications

• Customer service training and skills.
• Strong verbal and written skills.
• Basic computer skills required.

Responsibilities

• Serve meals to patient in a personalized, professional, efficient manner.
• Instructs patients on meal ordering system.
• Assists patient in placing meal orders.
• Assesses the patient’s capabilities to utilize the meal order system.
• Communicates with healthcare team to ensure the patient’s nutritional intake.
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Skills

Customer service

Tools

Basic computer skills

Job description

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 0 Why You’ll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

• Serve meals to patient in a personalized, professional, efficient manner
• Instructs patients on meal ordering system
• Assists patient in placing meal orders
• Assesses the patient’s capabilities to utilize the meal order system
• Communicates with healthcare team to ensure the patient’s nutritional intake
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

Service: Deliver and serve patient meals using service excellence standards.

Utilize the AIDET model when interacting with internal and external customers.

Demonstrate professional and courteous behavior.

Resolve patient meal issues quickly and with a positive outcome.

Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.

Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.

Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.

Cash handling: Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service Quality: Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.

Role model clean, neat and professional appearance.

Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.

Participates in performance improvement (PI) studies, assist with data collection and supports action plans.

Performs other duties as assigned.

Education, Credentials, Licenses

N/A

Specialized Knowledge

Basic computer skills

Strong verbal and written skills

Kind and Length of Experience

Customer service training and skills

FLSA Status

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.