Nutrition Call Agent-FT LGH/Variable hours

Centra Health; Lynchburg (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Centra Health in Lynchburg, VA is seeking a Nutrition Call Agent to take patients' meal orders and manage all diet order information within a call center. The role requires: high-volume call handling, accurate data entry in Computrition, and maintaining patient confidentiality.

Responsibilities include coordinating with Nutrition Services leadership, training new staff, and ensuring orders are verified and processed efficiently for patient meals and room service.

Qualifications

• Six (6) months of call center experience.
• Ability to work a high-volume phone system.
• Ability to use a computer efficiently.
• Ability to multitask - using a headset on the phone while placing orders into a computer.
• Ability to communicate to others in a clear and concise manner.

Responsibilities

• Take patients' meal orders and process diet order information.
• Communicate with Nutrition Services management on issues during the day.
• Ensure cleaning tasks are completed prior to the end of shift.
• Maintain confidentiality per rules and regulations.
• Enter meal orders into Computrition and verify before printing.
• Coordinate call center processes with production and tray assembly areas.
• Act as a patient advocate regarding food service.

Skills

Call center experience

Multitasking

Communication

Education

High School Diploma or GED

Tools

Computrition system

Job description

Job Description

The Nutrition Call Agent takes patients' meal orders and processes all patients' diet order information in a call center environment.

Responsibilities

• Communicate directly with Nutrition Services management team on any and all issues that may arise during the day
• Ensure cleaning tasks are completed prior to the end of the shift
• Demonstrates awareness of confidentiality rules and regulations and acts accordingly
• Ensure Computrition system is up to date, including recipes, menu's, behavioral health menu's, MOW, PACE, and other off site facilities
• Participate in monthly staff meetings
• Mentors and trains new personnel
• Obtain meal orders from patients and families via telephone and menu inserting
• Enter meal orders into computrition
• Verify meal orders before sending to print
• Process diet requisition and ADT when necessary
• Maintain all patient diet updates
• Follow up with patients for orders when necessary using the call back system. Report to nursing unit when not able to get in touch with a patient when not having an order. Enter a note in the patient record with outcome
• Mediate patient and family concerns regarding room service, act as a liaison between
• Assume the role of a patient advocate regarding food service
• Process all diet reports, run system checks as required
• Coordinate call center processes with production and tray assembly areas
• Serve as a quality assurance control point for every aspect of the room service program
• Round/visit patients as needed to obtain orders and get details of their food service experience
• May perform other duties as assigned or requested and job specification can be modified or updated at any time

Qualifications

Required Education: High School Diploma, GED, or Equivalent.

Required Experience: Six (6) months of call center experience. Ability to work a high-volume phone system. Ability to use a computer efficiently. Ability to multitask - using a headset on the phone while placing orders into a computer. Ability to communicate to others in a clear and concise manner.

Physical requirements = standing or walking for = 35%

Salary Range: $15.30 - $21.42 / Hour