Nutanix & Networking IT Support Engineer (On-Call)

ITproposal; American Samoa; On-site; USD 60,000 - 90,000; Full time

Job summary

ITproposal in the United States (American Samoa) seeks a Nutanix Engineer / Networking IT Support Engineer for Break & Fix on-call freelance work covering enterprise infrastructure. The role requires diagnosing, troubleshooting, and resolving incidents onsite and remotely while delivering professional customer service.

The ideal candidate has Nutanix experience (AOS, AHV, Prism), CCNA certification, solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs), and excellent English communication.

Qualifications

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• Experience supporting VMware and/or Hyper-V environments.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• Proven experience providing Break & Fix support in enterprise environments.
• Ability to diagnose and resolve complex infrastructure and networking issues.
• Experience with backup and disaster recovery solutions.
• Scripting experience with PowerShell and/or Python is advantageous.

Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud-related projects.
• Maintain accurate technical documentation, incident reports, and service records.
• Ensure professional interaction with end users, stakeholders, and customers at all times.

Skills

Networking fundamentals

Troubleshooting

PowerShell

Python

VMware

Hyper-V

Education

CCNA Certification

Nutanix Certification (NCP or higher)

Tools

Nutanix

Job description

ITproposal in the United States (American Samoa) seeks a Nutanix Engineer / Networking IT Support Engineer for Break & Fix on-call freelance work covering enterprise infrastructure. The role requires diagnosing, troubleshooting, and resolving incidents onsite and remotely while delivering professional customer service.

The ideal candidate has Nutanix experience (AOS, AHV, Prism), CCNA certification, solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs), and excellent English communication.