Nursing Station Clerk 1, Post-Intervention Recovery Room (Evenings)

SUNY Downstate; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

SUNY Downstate Health Sciences University seeks a full-time Nursing Station Clerk 1 for the Post-Intervention Recovery Room (Evenings). The role involves greeting patients, registering, scheduling, answering phones, managing encounters and insurance paperwork, and supporting daily clerical tasks in the recovery area.

The position emphasizes accuracy in data entry, chart preparation, and coordination with nursing and ancillary staff to ensure smooth patient flow in the unit.

Qualifications

• Experience with clerical duties in inpatient clinical settings is preferred.

Responsibilities

• Patient registration: greet patients, check in, verify demographics and billing data.
• Appointment scheduling: collect demographics, referrals, insurance info, schedule per practice.
• Answer telephones: relay messages to appropriate staff.
• Patient checkout: arrange referrals, obtain insurance authorization, enter procedure data.
• Encounter ticket management: ensure tickets are completed and charges submitted timely.
• General clerical support: handle supplies, filing, Mail, and staff orientation.

Job description

The Department of Nursing at SUNY Downstate Health Sciences University is seeking a full-time Nursing Station Clerk 1, Post-Intervention Recovery Room (Evenings).

Distinguishing Characteristics

Nursing Station Clerks perform a wide variety of routine clerical duties in inpatient clinical settings where there is frequent contact with patients, families, physicians, and ancillary professionals. Incumbents of these positions greet visitors and direct them to appropriate locations; answer telephones; perform data entry activities; maintain daily and clinical logs; prepare, update, and maintain patient charts and files; fill out medication tickets and pharmacy requisitions; mail patient letters; and deliver supplies and records to an assigned unit.

Illustrative Duties

Patient registration:

• Greet patients and check them into the computer system.
• Verify patient demographic and financial information to ensure that a billable account is established; edit and correct registration errors.
• Generate paperwork; and review pertinent information with patient.
• Notify nursing personnel or provider of patient arrival.
• Orient patient and/or family to unit by providing general information regarding the room, unit, and hospital; and serve as a contact person to patients and families.
• Pull and file patient charts; and maintain records.

Appointment scheduling:

• Obtain patient information for demographics, referrals, insurance, and authorization information.
• Schedule appointments per specialty practices and obtain previous medical records as needed on behalf of patients or at staff request.

Answer telephones and take accurate messages:

• Communicate patient problems and needs to appropriate representative.

Patient checkout/discharge:

• Make referral and/or return appointments in computer system.
• Obtain insurance authorization for visits and tests on behalf of patient.
• Enter lab and radiology procedure requests into computer system, provide
• line charge entry and encounter ticket coding, and reconcile and edit charge entries.
• Provide patient escort as needed.
• Assist in collection of insurance co-pays.

Encounter ticket management:

• Ensure that encounter tickets are completed appropriately and charges are submitted in a timely manner.
• Track missing charges when necessary.

General Clerical Support:

• Pick up and deliver supplies, and record to own corresponding unit.
• Check par levels of supplies, order and receive clerical supplies and equipment, and stock supplies into computerized stocking system and supply closets.
• Occasionally perform data entry to include meeting notes, assignment sheets, forms, and brief reports. This should not be a full-time activity requiring the speed and accuracy expected of an Office Assistant (Keyboarding).
• Accurately collect and record statistical data on patient activity, including no shows, cancellations, and procedure codes.
• Prepare routine reports, or assist in the preparation of reports by gathering data, tabulating results, and preparing simple charts.
• Check and record refrigerator temperatures in daily logs, in accordance with standard guidelines.
• Sort and distribute mail, keep appropriate records, and redirect mail as necessary.
• Serve as a member of various committees.
• Orient new staff to locations of supplies and procedure books.