Nursing Manager – Crisis Services

Socket.dev; Denver (CO); On-site; USD 109,000 - 164,000; Full time

Job summary

WellPower seeks a Nursing Manager of Crisis Services in Denver to lead 24/7 crisis nursing operations, guide clinical staff, and ensure regulatory compliance. You will oversee staffing, assessments, and trauma-informed care in high-acuity settings.

This role collaborates with internal teams and external agencies to maintain seamless service delivery, drive quality improvements, and support staff through supervision and training.

Qualifications

• Active Colorado RN license in good standing.
• Minimum 5 years patient care experience.
• Minimum 2 years progressive nursing leadership with supervision.

Responsibilities

• Oversee daily operations of crisis program nursing staff.
• Provide administrative and clinical supervision to RNs, LPNs, MAs.
• Coordinate 24/7 scheduling, staffing, and contingency coverage.
• Conduct clinical assessments, crisis intervention, and de-escalation.
• Review and ensure documentation accuracy and regulatory compliance.
• Lead hiring with People Operations and oversee onboarding.
• Monitor quality metrics and implement process improvements.
• Coordinate with internal teams and external agencies for coordinated care.

Skills

Nurse leadership

Crisis management

Clinical supervision

Staff recruitment

Regulatory compliance

Education

RN license (Colorado)

Job description

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support.

Our Guiding Principles

• Person Centered. We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve.
• Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery.
• Integrity. We operate from a deep foundation of ethical, accountable practices in all we do.
• Organizational Resilience. We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship.

Position Summary

The Nursing Manager of Crisis Services reports to the Director of Nursing and provides operational, nursing, and administrative leadership for 24/7 programs serving individuals experiencing behavioral health crises or transitioning from crisis stabilization services. This role ensures uninterrupted program operations, oversees the crisis nursing team, provides advanced crisis nursing assessment and intervention, and maintains compliance with state regulations and contractual requirements.

The Manager collaborates with internal departments, including other crisis managers, public safety partners, and community agencies to support high-quality, trauma-informed, person-centered care in fast-paced, high-acuity environments that require strong clinical judgment and real-time decision-making.

Compensation & Benefits

• $108,992.00 - $164,008.00 per year
• For complete overview of our robust Benefits: https://wellpower.org/workplace-of-choice/

The posted range represents the full hiring range. Offers will not exceed this range, the majority of candidates are placed near the midpoint based on experience and qualifications.

Job Duties & Functions

• Oversee daily operations of nurses in crisis programs to ensure uninterrupted functioning, appropriate staffing, adherence to minimum staffing requirements, and high-quality service delivery year round.
• Provide administrative and clinical supervision to RNs, LPNs, MAs in crisis and administrative support - through coaching, mentoring, supervision, and performance evaluation.
• Coordinate workforce planning and staffing for 24/7 operations, including recruitment, retention, scheduling, vacancy management, contingency staffing plans, and service continuity coverage.
• Conduct and support clinical assessments, triage, crisis intervention, de-escalation, and service linkage for people we serve, including providing direct care when needed during high-acuity situations or staffing shortages.
• Review and approve documentation completed by staff as needed to ensure accuracy, completeness, and compliance with organizational, contractual, and regulatory standards.
• Accountable for nursing compliance with BHA, CMS, state nursing regulations, contractual requirements, and organizational standards.
• Lead hiring processes in collaboration with People Operations, including applicant screening, interviewing, selection, onboarding, and initial training of nurses.
• Monitor program indicators, BHA requirements, outcomes, and quality measures; implement process improvements to increase service effectiveness, safety, and operational efficiency.
• Partner with internal teams (pharmacy, the outpatient nurse manager) and external agencies (e.g., police, EMS, shelters, hospitals, housing services, community organizations) to ensure coordinated care, reduce barriers to access, and strengthen community service pathways.
• Support compliance with state requirements, contractual obligations, grant expectations, and regulatory standards governing nurses’ scope, crisis and residential services.
• Complete administrative tasks including reviewing CIRs (Critical Incident Reports), approving timesheets, managing leave requests, overseeing procurement or resource management, and ensuring consistent documentation practices.
• Attend internal and external meetings, including team meetings, cross-departmental meetings, neighborhood stakeholder meetings, and community partner meetings.
• Develop, update, and refine program workflows, operational procedures, guides, and training materials to maintain program effectiveness and regulatory alignment.
• Manage communication structures that support safety and situational awareness (e.g., BOLO management), ensuring staff are prepared to respond to emergent concerns.
• Support professional development for self and staff through training, supervision, case consultation, and reflective practice.
• Participate in crisis on-call rotations as required, including providing after-hour support and leadership as needed.
• Other duties as assigned.

Requirements & Qualifications

• Education: Licensed as a Registered Nurse in the State of Colorado. The license must be in good standing.
• Minimum of 5 years working with patients.
• Minimum of 2 years progressive nursing leadership experience including supervision of clinical staff.
• Inpatient or Crisis facility experience (preferred).
• History of working in a mental health/high acuity population (preferred).

Work Location

Walk-in Crisis Center: 4353 E Colfax Ave, Denver, CO 80220 & Behavioral Health Solutions Center - 2929 W 10th Ave, Denver, CO 80204

Shift/Hours

This is a Monday-Friday opportunity observing standard business hours. With the expectation to help cover various shifts when needed.

Physical Requirements

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require occasional lifting up to 50 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.

Mental Requirements

TYPICAL MENTAL DEMANDS: Ability to give, receive, and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. Must understand people from all walks of life and be able to communicate effectively with them.

Applications will be reviewed on an ongoing basis.

Learn more about WellPower

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

WellPower is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For a complete overview of our robust benefits, visit:

https://wellpower.org/workplace-of-choice