Nursing Licensure & Customer Service Lead

State of Missouri; Jefferson City (MO); On-site; USD 38,000 - 47,000; Full time

Job summary

State Board of Nursing in Missouri seeks a Lead Customer Service Representative to process daily deposits, review licensure applications, and manage background checks. The role requires accurate document review, effective communication, and the ability to multi-task in a fast-paced office.

Responsibilities include preparing documents for board review, responding to inquiries, and maintaining filing systems.

Qualifications

• Four or more years of experience reviewing and processing official documents such as claims, applications or legal documentation.
• Two or more years of experience as a Customer Service Representative (Processing Technician II) level; substitute credits may apply.
• Knowledge of computer applications including Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

Responsibilities

• Review applications for licensure and determine authenticity of documents.
• Process daily deposits and communicate fee issues to applicants or licensees.
• Work with criminal history checks and background screenings.
• Enter application data into the licensure system and prepare documents for board review.
• Respond to inquiries regarding licensure requirements, fees, status and related laws and regulations.

Skills

Adobe Acrobat Pro

Microsoft Word

Outlook

Excel

Education

Business or Public Administration coursework credits

Tools

Licensure system

Criminal history system

Job description

State Board of Nursing in Missouri seeks a Lead Customer Service Representative to process daily deposits, review licensure applications, and manage background checks. The role requires accurate document review, effective communication, and the ability to multi-task in a fast-paced office.

Responsibilities include preparing documents for board review, responding to inquiries, and maintaining filing systems.