Nurse Practitioner, Message Center

SAC Health; San Bernardino (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Leave on Time

Shared On-Call Schedule

Work/Life Balance

Job summary

SAC Health in California is seeking a Message Center Nurse Practitioner to integrate advanced nursing processes for outpatient care, triage, and comprehensive patient education. You will coordinate care, referrals, and collaborate with interdisciplinary teams to optimize patient outcomes.

The role emphasizes leadership in the NP message center, quality improvement, and ensuring efficient operations with a patient-centered approach.

Qualifications

• Master's degree in nursing with NP curriculum completed; Doctorate preferred.
• Active California RN license and NP certification; NPI preferred.
• Minimum 1 year in NP specialty; 2+ years RN acute care experience.
• Proficiency in Epic and MS Office; strong scheduling and data skills.
• Excellent communication, cultural sensitivity, collaboration with teams.

Responsibilities

• Manage call queues, triage, referrals, and patient education in NP center.
• Develop educational programs for patients, families, and staff.
• Act as clinical resource for staff, physicians, and departments.
• Conduct comprehensive nursing assessments and diagnostic procedures.
• Support quality improvement and ensure insurance authorization compliance.
• Coordinate tests, authorizations, and communicate results to patients.
• Contribute to guideline development and cross-training within the center.
• Collaborate with multidisciplinary teams for complex care plans.

Skills

NP scope

EMR Epic

Patient education

Interdisciplinary teamwork

Scheduling/data analysis

Education

Master's Degree

CA RN license & NP certificate

Tools

Epic EMR

Job description

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified
Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/STAR/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20

What We Are Looking For

Message Center, Nurse Practitioner (NP) integrates advanced nursing processes (comprehensive assessment, diagnosis, planning, implementation, and evaluation) to deliver high-quality healthcare services and ensure continuity of care for patients. Utilizes advanced knowledge of nursing principles, practices, and ethics to perform duties within the NP Scope of Practice. Has authority and accountability for coordinating outpatient care, including advanced treatment plans. Collaborates with interdisciplinary teams to optimize patient outcomes and enhance patient satisfaction. Performs other duties as needed to support efficient operations of the Message Center and meet patient care needs in the outpatient setting.

Features

• Leave on Time
• Shared On-Call Schedule
• Work/Life Balance

Schedule: 5 days per week, 8 hours per day, (Admin hours can be remote) Monday - Friday | Location: Brier Clinic, CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Apply advanced nursing knowledge and skills within the NP scope of practice to manage call queues, perform triage, coordinate patient referrals, and provide comprehensive patient education to patients and their families.
• Develop and implement educational programs tailored to the specific needs of patients, families, and healthcare professionals related to various health conditions.
• Serve as a clinical resource and provide expertise to message center staff, physicians, patients, and other departments on medical and nursing matters.
• Conduct comprehensive nursing assessments and perform both simple and complex diagnostic and therapeutic procedures required by the patient population served by the NP message center.
• Actively participate in quality improvement initiatives aimed at enhancing the quality of care provided by the NP message center, including the development and evaluation of care standards.
• Stay informed about current insurance information and regulations affecting patients and families, ensuring compliance with insurance authorization requirements.
• Instruct and schedule patients for tests and procedures ordered by healthcare providers, assist with obtaining authorizations, and communicate test results to patients after review by healthcare providers.
• Deliver high-quality patient care by adhering to departmental procedures and standards, and recommend innovative methods or processes that enhance quality, efficiency, and effectiveness of care.
• Assist in the development and updating of guidelines and procedures within the NP message center to ensure efficient workflow and adherence to best practices.
• Coordinate and actively participate in the cross-training of other team members within the NP message center to ensure a cohesive and skilled workforce.
• Collaborate with multidisciplinary teams to coordinate complex care plans for patients with chronic conditions, including medication management, specialist referrals, and community resources.
• Develop and implement initiatives to promote health education and disease prevention within the community served by the NP message center, including wellness programs, health screenings, and outreach events.
• Other duties as outlined in the official job description.

QUALIFICATIONS

• Education: Master's Degree and completion of NP curriculum required. Doctorate preferred.
• Licensure/Certification: Active California Registered Nurse (RN) license and California Nurse Practitioner Certificate required. Preferred to have a National Provider Identifier (NPI). Recommended DEA License. As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
• Experience: Minimum one year experience in an area of NP specialty required. Minimum two (2) years of experience as an RN in an acute care setting or in a sub-specialty clinic environment required. Management experience preferred.
• Essential Technical/Motor Skills: Proficiency in EMR systems like Epic, advanced computer skills in MS Excel, PowerPoint, Outlook, and Word, as well as, the ability to use planning software and spreadsheets for scheduling and data analysis. A typing speed of 40 WPM is needed for efficient data entry, along with accurate copying skills. Effective telephone use is essential for patient communication and care coordination.
• Interpersonal Skills: Exhibit strong interpersonal abilities to communicate effectively and collaborate with patients, families, healthcare professionals, and interdisciplinary teams. This entails active listening, empathy, cultural sensitivity, and the capacity to build rapport and trust across diverse healthcare environments
• Essential Mental Abilities: Possess critical mental faculties to analyze complex medical situations, make informed decisions, and adapt to evolving patient needs. This includes strong problem-solving skills, attention to detail, and the ability to prioritize tasks efficiently in a fast-paced healthcare environment.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO

SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Full Benefits Package

Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more!

Learn More About the Work We Do

SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect