Nurse, Performance Improvement Leader

Christiana Care; Newark (DE); On-site; USD 87,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement plan with company

Paid time off

Parental leave

Tuition assistance

Care@Work wellness programs

Job summary

ChristianaCare is seeking a Registered Nurse to join our Accreditation team as a Performance Improvement Program Manager. This role partners with clinical and operational leaders to drive quality, patient safety, accreditation readiness, and performance improvement across the health system.

Ideal candidates will have a BSN, Delaware RN licensure, 3+ years of healthcare experience, and strong skills in Lean, Six Sigma, and data-driven process improvement.

Qualifications

• BSN required.
• Delaware RN license.
• Minimum of 3 years healthcare experience.
• Strong communication, collaboration, analytical, and problem-solving skills.

Responsibilities

• Lead and support performance improvement, quality, patient safety, and accreditation initiatives.
• Partner with nursing, physicians, and operational leaders to identify opportunities for improvement and develop sustainable solutions.
• Facilitate regulatory and accreditation readiness activities, including tracers, self-assessments, and follow-up action plans.
• Use improvement tools such as Lean, Six Sigma, PDCA, Root Cause Analysis, FMEA, 5 Whys, and process mapping.
• Develop and manage project plans, timelines, milestones, and performance measures.
• Analyze clinical and operational data and communicate results through dashboards, scorecards, reports, and presentations.
• Help teams implement and sustain workflow and process improvements.
• Educate, coach, and support staff and leaders in performance improvement methodologies.
• Collaborate across disciplines to advance a culture of continuous improvement, patient safety, and high reliability.

Skills

Lean Six Sigma

PDCA

Root Cause Analysis

Process Mapping

Data analysis

Project Management

Cross-functional Collaboration

Education

Bachelor of Science in Nursing (BSN)

Master’s degree in healthcare-related field

CPHQ certification

Tools

Excel

PowerPoint

Tableau

Electronic Health Records

Job description

ChristianaCare is seeking a Registered Nurse to join our Accreditation team as a Performance Improvement Program Manager. This role partners with clinical and operational leaders to drive quality, patient safety, accreditation readiness, and performance improvement across the health system.

Ideal candidates will have a BSN, Delaware RN licensure, 3+ years of healthcare experience, and strong skills in Lean, Six Sigma, and data-driven process improvement.