Nurse Operations Lead: Elevate Patient Care & Team Performance

Kaiser Permanente; Duluth, Northern (GA, KY); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Kaiser Permanente in Duluth, GA seeks an experienced leader to supervise ambulatory operations, mentor staff, and ensure high-quality patient care. You will guide daily workflows, oversee recruitment and budgeting, and build cross-functional collaboration with clinicians and support teams.

Applicants should have a nursing or healthcare operations background with leadership experience, plus strong communication and strategic thinking to drive performance and safety across the care continuum.

Qualifications

• Associates degree required with minimum two years in health care or business operations.
• One year in a leadership role with or without direct reports.
• One year of customer or member/patient service experience.

Responsibilities

• Mentor and coach staff; drive performance improvement and collaboration.
• Supervise daily activities and ensure policy adherence and efficient workflows.
• Manage ambulatory operations, recruitment, onboarding, and budgeting.
• Coordinate resources to optimize patient care delivery and safety.
• Develop plans using data to meet business priorities and deadlines.

Skills

Ambiguity Management

Attention to Detail

Business Knowledge

Communication

Leadership

Team Building

Strategic Thinking

Decision Making

Collaboration

Problem Solving

Education

Associates degree in business, nursing, health care, or related field

Bachelor's degree in Nursing (BSN)

Job description

Kaiser Permanente in Duluth, GA seeks an experienced leader to supervise ambulatory operations, mentor staff, and ensure high-quality patient care. You will guide daily workflows, oversee recruitment and budgeting, and build cross-functional collaboration with clinicians and support teams.

Applicants should have a nursing or healthcare operations background with leadership experience, plus strong communication and strategic thinking to drive performance and safety across the care continuum.