Nurse Operations Lead - Clinical Care & Quality

Kaiser Permanente; Santa Clara (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Kaiser Permanente is seeking an experienced leader to supervise and coordinate patient care delivery operations, develop staff, and ensure high-quality care across a 24/7 operation. The role emphasizes collaboration with physicians and health care teams, adherence to regulatory standards, and ongoing process improvements.

The incumbent will allocate resources, supervise equipment and supplies, support patient safety, and guide staff through change while maintaining clinical expertise and

Qualifications

• Minimum two years of experience in patient care delivery.
• Minimum two years of experience in business operations, clinical health care, or a related field (or minimum three years in related field).
• Minimum one year of leadership experience (with or without direct reports).
• Basic Life Support required at hire
• Registered Nurse license (California) required at hire

Responsibilities

• Recommends developmental opportunities for others and mentors team members to drive performance.
• Supervises and coordinates daily activities of designated work team or unit and ensures policies are followed.
• Supports patient care delivery operations and ensures utilization, productivity, data collection, and compliance with regulatory standards.
• Manages care delivery operations in a 24/7 environment with large programs and complex work streams.
• Assists in implementing improvements to operations and technology processes and monitors performance metrics.
• Ensures safe, quality, standardized care delivery and compliance with Nursing Practice Act and regulatory standards.

Skills

Ambiguity management

Attention to detail

Business knowledge

Communication

Constructive feedback

Critical thinking

Cross-group collaboration

Decision making

Dependability

Diversity and inclusion

Drives results

Facilitation skills

Health care industry

Influencing others

Integrity

Leadership

Learning agility

Organizational savvy

Problem solving

Team building

Teamwork

Topic-specific communication

Education

Associates degree or higher (Business/Nursing/Health Care)

Job description

Kaiser Permanente is seeking an experienced leader to supervise and coordinate patient care delivery operations, develop staff, and ensure high-quality care across a 24/7 operation. The role emphasizes collaboration with physicians and health care teams, adherence to regulatory standards, and ongoing process improvements.

The incumbent will allocate resources, supervise equipment and supplies, support patient safety, and guide staff through change while maintaining clinical expertise and