Founding Care Navigator-258853

Medix™; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Medix is seeking a Care Navigator to own the care experience for a growing panel of senior patients and their families in New York. You will develop thoughtful, individualized care plans and coordinate care across physicians, specialists, hospitals, pharmacies, insurers, and other healthcare partners to ensure seamless follow-ups and ongoing needs.

You will help build repeatable workflows, participate in recruiting and onboarding future Care Navigators, and establish quality standards as the

Qualifications

• Must hold an active RN/NP/PA license.
• Ability to work independently and own a patient population with minimal day-to-day direction.
• Strong clinical judgement; assess complex cases and develop individualized care plans.
• Startup mindset; comfortable in evolving processes, workflows, and best practices.
• Growth mindset; eager to learn, take feedback, and raise care standards.
• Entrepreneurial and proactive; take initiative to address needs without waiting for instructions.
• Patient-focused approach to improving care for older adults and families.
• Balanced approach to direct patient care and scalable processes/workflows.
• Interest in healthcare technology and willingness to use AI tools to improve outcomes.
• Leadership potential; grow into supervising a team of Care Navigators.
• Cross-functional collaboration with clinical, operational, product, and technology teams.
• Willingness to work five days onsite.

Responsibilities

• Own the care experience for a growing panel of senior patients and their families.
• Develop individualized care plans based on patient health, goals, and circumstances.
• Coordinate care across physicians, specialists, hospitals, pharmacies, insurers, and other partners.
• Manage post-hospitalization follow-ups and ongoing care needs.
• Coordinate referrals, appointments, and other services.
• Support medication reconciliation and identify gaps across providers and pharmacies.
• Help patients navigate insurance denials, prior authorizations, and appeals.
• Maintain consistent communication with patients and families.
• Attend or support appointments when appropriate.
• Ensure follow-up items and action plans are completed.
• Serve as a trusted resource for patients and families.

Skills

RN/NP/PA license

Independence

Clinical judgement

Startup mindset

Growth mindset

Entrepreneurial

Patient-centric care

Care processes balance

AI tools

Leadership potential

Cross-functional

Onsite five days

Job description

• Own the care experience for a growing panel of senior patients and their families.


• Develop thoughtful, individualized care plans based on each patient's health, goals, and circumstances.


• Coordinate care across physicians, specialists, hospitals, pharmacies, insurers, and other healthcare partners.


• Manage post-hospitalization follow-ups and ongoing care needs.


• Coordinate referrals, appointments, and other necessary services.


• Support medication reconciliation and identify potential gaps or issues across providers and pharmacies.


• Help patients and families navigate insurance issues, including denials, prior authorizations, and appeals.


• Maintain consistent communication with patients and family members.


• Attend or support appointments when appropriate.


• Ensure important follow-up items and action plans are completed.


• Serve as a consistent and trusted resource for patients and their families.

Build the Care Model

• Independently manage an initial patient population while maintaining a high standard of care.


• Identify recurring challenges and opportunities within the patient experience.


• Help develop repeatable workflows, processes, scripts, escalation protocols, and handoffs.


• Document best practices and lessons learned from working directly with patients.


• Partner with technology and product stakeholders to identify ways to improve care delivery.


• Provide a clinical perspective on the development of tools, workflows, and technology.


• Help establish the foundation for a scalable care-delivery model.

Build & Lead the Future Care Team

• Help define the skills, backgrounds, and characteristics needed for future clinical team members.


• Participate in recruiting and onboarding future Care Navigators.


• Train and mentor new team members using the processes and best practices you help establish.


• Help establish quality standards for patient care.


• Eventually take responsibility for building, leading, and overseeing a growing care team.


• Help ensure patients receive a consistent, high-quality experience as the organization scales.


• Serve as a clinical leader and advocate for the patient as the organization grows.

Required Skills:

• Active RN/NP/PA license


• Demonstrated ability to work independently and take full ownership of a patient population with minimal day-to-day direction.


• Strong clinical judgment and the ability to assess complex situations, prioritize needs, and develop thoughtful, individualized care plans.


• Startup mindset: comfortable operating in an environment where processes, workflows, and best practices are still being built.


• Growth mindset: eager to learn, seek feedback, experiment, identify opportunities for improvement, and continuously raise the standard of care.


• Entrepreneurial and proactive: you see something that needs to be done and take action rather than waiting to be told what to do.


• Passionate about improving the healthcare experience for older adults and their families.


• Comfortable balancing direct patient care with the responsibility of helping build scalable processes and workflows.


• Strong interest in healthcare technology and willingness to leverage AI and other tools to improve efficiency and patient outcomes.


• Demonstrated potential to grow into a leadership role, including hiring, mentoring, developing, and eventually overseeing a team of Care Navigators.


• Comfortable collaborating cross-functionally with clinical, operational, product, and technology teams.


• Willingness to work five days per week onsite.