Nurse Navigator - Otolaryngology Care Coordinator

Duke University; Durham (NC); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Duke Health in Durham, NC seeks a Nurse Navigator for the Duke Otolaryngology of South Durham clinic. The role supports direct and indirect patient care and coordinates multidisciplinary care across the patient journey.

Responsibilities include triaging referrals, documenting patient needs, and guiding patients through diagnostic workups and treatment plans within a supportive, culturally competent team. BSN and NC RN licensure are required.

Qualifications

• BSN required.
• Current or compact RN licensure in North Carolina.
• Three years of specialty nursing experience in hospital, clinic, or community settings.

Responsibilities

• Provide direct and indirect patient care within the care team.
• Coordinate multidisciplinary care and follow-up appointments.
• Triage referrals to ensure timely access to care.
• Educate patients on diagnosis, treatment, and postoperative care.

Skills

Nurse navigation

Education

BSN

RN licensure in NC

Job description

Select how often (in days) to receive an alert:

Date: Oct 2, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION:

Duke Otolaryngology of South Durham - 234 Crooked Creek Pkwy

JOB SUMMARY:

We are seeking a Nurse Navigatorin ourDuke Otolaryngology of South Durhamlocated inDurham, NCto be an integral member of the healthcare team to provide direct and indirect care to patients.

JOB DUTIES AND RESPONSIBILITIES:

• Patient Care and Clinical management
  • Provide targeted symptom assessment and management for the identified patient population.
  • Clinically triage new patient referrals to ensure timely access to care.
  • Assess and document patient needs, goals, preferences, health literacy, and educational needs, integrating these into treatment and care delivery.
  • Provide clinical education regarding diagnosis, treatment, side effects, postoperative care, and ongoing care needs.
  • Coordinate postoperative care, including sleep studies and sleep medicine follow-up appointments.
  • Ensure adequate documentation for sleep medicine surgeries.
  • Participate in clinic as available.
• Care Coordination and Patient Navigation
  • Assess and facilitate coordination of multidisciplinary care across the care continuum.
  • Facilitate multidisciplinary conferences and coordinate necessary follow-up appointments.
  • Collaborate with the multidisciplinary care team to expedite the sequence of diagnostic workup, active treatment, and post-treatment needs.
  • Bridge gaps in care and assess, troubleshoot, and address care transitions and barriers to care.
  • Gather necessary medical records prior to initial appointments and ensure they are available in the medical record.
  • Confirm receipt and completion of intake forms prior to initial appointments.
  • Maintain navigation services documentation according to program standards.
  • Maintain the sleep surgery outcomes database.
• Patient and Provider Communication
  • Serve as a conduit between patients, families, providers, and clinical team members to facilitate communication and address patient needs.
  • Provide communication, advocacy, and education in a culturally competent manner.
  • Monitor and respond to patient telephone calls and MyChart communications.
  • Reinforce clinical information and care plans provided by the clinical team.
  • Encourage and empower patients to actively participate in decision-making regarding their treatment and care.
  • Enhance communication and coordination among patients, families, and members of the multidisciplinary care team.
• Leadership, Education and Quality Improvement
  • Provide staff education, preceptorship, and mentorship as appropriate.
  • Participate in process improvement initiatives to enhance patient care, access, outcomes, and care coordination.
  • Support the ongoing evaluation and improvement of navigation services.
  • Maintain accurate and timely documentation in EPIC for all patient encounters.
  • Support program standards, quality metrics, and outcomes reporting.
  • Contribute to the development and implementation of practices that improve the patient experience and continuity of care.

JOB ELIGIBILITY REQUIREMENTS:

• BSN required.
• Must have current or compact RN licensure in the state of North Carolina.
• Three years of experience of specialty specific nursing in a hospital, clinic, or community setting.
• Experience in nurse navigation preferred.
• Experience in nurse navigation preferred.
• BLS required.

JOB HOURS:

The schedule for this position would be day shifts Monday to Friday.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.