Nurse Manager - Otolaryngology (ENT) - 141495

UC San Diego; San Diego (CA); On-site; USD 154,000 - 307,000; Full time

Job summary

UC San Diego Health is seeking a Service Line Leader for Otolaryngology to provide strategic, operational, and financial leadership across the ENT service line. You will partner with physician and executive leadership to grow services, improve access, and drive patient outcomes across multiple locations.

The role emphasizes cross-functional collaboration, staff development, and a commitment to excellence in a Magnet‑designated environment.

Qualifications

• Bachelor's Degree in Nursing (BSN) is required.
• Current California RN license.
• BLS certification at time of hire; commitment to obtain BART within six months.
• Seven+ years of progressively responsible healthcare experience, including at least five years in ambulatory nursing.
• Two+ years of leadership experience in charge nurse, supervisor, or manager roles.
• Experience leading clinical operations, staff development, and performance management in ambulatory care.

Responsibilities

• Strategic Leadership: develop and implement plans to grow Otolaryngology services.
• Operational Oversight: oversee practice managers and set operational goals.
• Financial Leadership: develop budgets and monitor revenue, expenses, and productivity.
• Physician Partnership: collaborate with Department Chair and medical leadership on recruitment and growth.
• Access & Growth: improve access to care and expand regional partnerships.
• Quality: support quality improvement and ensure regulatory compliance.
• Leadership: mentor managers and lead cross-functional teams.

Skills

Leadership

Communication

Strategic thinking

Collaboration

Budgeting

Staff development

Regulatory knowledge

Problem solving

Organizational skills

Education

Bachelor's Degree in Nursing (BSN)

California RN License

BLS Certification

Master's Degree (MSN)

BART Certification (within 6 months)

Job description

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

While not required, a cover letter is highly recommended when applying to this position.

DESCRIPTION

UC San Diego Health is proud to be a four‑time Magnet‑designated organization and has now earned Magnet with Distinction from the American Nurses Credentialing Center (ANCC). Magnet is the gold standard for nursing excellence, achieved by only about 10% of hospitals worldwide. Magnet with Distinction is awarded to the highest‑performing Magnet organizations, with only a select few earning this prestigious honor. This recognition reflects our commitment to transformational leadership, professional nursing excellence, innovation, exceptional patient outcomes, and an empowering practice environment where nurses thrive.

The Service Line Leader provides strategic, operational, and financial leadership for the Otolaryngology service line across the health system. Working in partnership with physician leadership, nursing leadership, and executive administration, this position develops and executes strategies to improve growth, patient access, quality, operational performance, financial stewardship, and patient experience across all ENT specialty programs.

The Service Line Leader provides oversight of practice operations while leading long‑term strategic planning, program development, market expansion, and multidisciplinary collaboration.

Responsibilities include, but are not limited to:

Strategic Leadership

• Develop and implement strategic plans supporting growth of Otolaryngology services.
• Identify opportunities for new clinical programs, market expansion, and service development.
• Lead business planning and implementation of new initiatives.

Operational Oversight

• Provide oversight of practice managers and operational leaders.
• Establish operational goals and monitor key performance indicators.
• Standardize workflows across multiple locations.

Financial Leadership

• Develop operating budgets.
• Monitor revenue, expenses, productivity, access metrics, and financial performance.
• Identify opportunities to improve operational efficiency and margin.

Physician Partnership

• Partner with Department Chair, Medical Directors, Division Chiefs, and faculty leadership.
• Support physician recruitment, onboarding, and practice growth.
• Collaborate on faculty practice operations.

Access & Growth

• Improve access to care across all subspecialties.
• Lead referral optimization initiatives.
• Expand regional access and community partnerships.

Quality

• Support quality improvement initiatives.
• Monitor clinical outcomes and patient experience.
• Ensure compliance with regulatory standards.

Leadership

• Mentor managers and supervisors.
• Lead cross‑functional teams.
• Promote a culture of accountability and continuous improvement.

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Nursing (BSN) required.
• Current California Registered Nurse (RN) license.
• BLS certification at the time of hire, with commitment to obtain BART certification within six (6) months of hire.
• Minimum seven (7) years of progressively responsible healthcare experience, including at least five years of recent Ambulatory nursing experience.
• Minimum two (2) years of leadership experience in a charge nurse, supervisor, manager, or equivalent role.
• Demonstrated experience leading clinical operations, staff development, and performance management in ambulatory care settings.
• Strong knowledge of oncology clinic and infusion center operations, including staffing, workflow optimization, patient access, and regulatory compliance.
• Experience managing interdisciplinary teams and fostering a culture of accountability, collaboration, and service excellence.
• Knowledge of accreditation standards, quality improvement methodologies, patient safety principles, and applicable healthcare regulations.
• Effective problem-solving, decision-making, conflict resolution, and organizational skills.
• Excellent verbal, written, and interpersonal communication skills with the ability to build strong relationships across all levels of the organization.
• Ability to manage multiple priorities and lead complex operations in a dynamic healthcare environment.

PREFERRED QUALIFICATIONS

• Master's Degree in Nursing (MSN), Healthcare Administration, Business Administration, or a related healthcare field.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $154,200 - $306,600 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $73.85 - $146.84

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).