Nurse Manager, Emergency Department — Lead & Elevate Care

DirectShifts; New York (NY); On-site; USD 140,000 - 180,000; Full time

Job summary

DirectShifts is seeking a Nurse Manager for the Emergency Department in New York to oversee 24-hour patient care planning, implementation, and evaluation. The role directs ED operations, staffing, and quality improvement while fostering collaboration among the healthcare team.

You will lead, develop, and mentor ED staff, ensure compliance with licensure and accreditation standards, and maintain a safe, respectful environment for patients and staff.

Qualifications

• Minimum of five years nursing management in the Emergency Department.
• Demonstrates leadership, communication, and interpersonal skills.
• Ability to effectively communicate in English both verbally and in writing.
• Excellent creative skills, ideas to improve existing programs.
• Ability to determine appropriate action in complex situations.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling work.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Services, processes, ideas that have an impact on this job and the department.

Responsibilities

• Develops long-term unit staffing schedules and ensures adequate daily coverage in accordance with established staffing needs.
• Develops measures and monitors unit operational performance metrics inclusive, agency and overtime costs, vacancy and turnover rates.
• Oversees the daily workflow, staffing, orientation, training and development of employees within the department.
• Responsible for the ongoing quality/performance improvement processes related to the emergency department.
• Promote and support a collaborative team approach in providing care for all ED and trauma patients.
• Approach others in a tactful manner and treat others with respect and consideration.
• Support and interpret policies, procedures, and objectives of the hospital.
• Monitors customer satisfaction scores and implements plans to improve scores.
• Monitors patient volume, quality of care, and performance of staff to identify areas for improvement.
• Maintains a departmental dashboard that includes information and progress on people, service, quality, and leadership
• Responsible for investigating patient, physician and staff complaints/concerns and works to resolve the aforementioned.
• Maintains required competencies for self and all employees within the department.
• Participates in a professional organization.

Skills

Nursing leadership

ED management

Staff development

English communication

Problem solving

Prioritization

Quality improvement

Patient relations

Interpersonal skills

Education

Master’s Degree in Nursing

Job description

DirectShifts is seeking a Nurse Manager for the Emergency Department in New York to oversee 24-hour patient care planning, implementation, and evaluation. The role directs ED operations, staffing, and quality improvement while fostering collaboration among the healthcare team.

You will lead, develop, and mentor ED staff, ensure compliance with licensure and accreditation standards, and maintain a safe, respectful environment for patients and staff.