Nurse Manager: Clinical Operations & Care Coordination

Housing Works; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Educational benefit

Job summary

Housing Works seeks a Nurse Manager to coordinate nursing services for patients in Health Services. The role includes care planning, clinical flow management, staff training, and performance evaluation support within a HIPAA-compliant framework.

The Nurse Manager will oversee plan of care, coordinate with physicians, and ensure infection control and safety standards are followed across the clinic. Strong English communication and NY RN license required.

Qualifications

• Bachelor’s or Associate Degree in Nursing from an accredited program.
• Current registration and active license as a New York State Registered Nurse.
• Experience as a nursing care practitioner.
• CPR certification or completion of certification during employment.
• Fluency in written and spoken English.
• Demonstrated understanding of the needs of clients in treatment for HIV/AIDS and substance abuse.
• Ability to see, hear and speak to clients.

Responsibilities

• Facilitates health center huddles
• Day to day health center clinical flow and operations
• Nursing triaging and assessment
• Participates in the training of members of the patient care team
• Evaluates performance of the Medical Assistant and Registered Nurse
• Ensures nursing practices of the care team as well as own practices are in accordance with nursing standards, local, state and federal guidelines and organizational policy.
• Ensures compliance with all infection control, safety and confidentiality guidelines (OSHA, CLIA, HIPAA, etc.)
• Manages the patient’s Plan of Care by supporting patient transition through continuity of care (i.e., hospital to home through outreach, assessment and referrals).
• Assists in the timeliness of doctor follow up.
• Reviews work to be completed, develops a plan based upon patient population need, skill levels of other nursing care team members and PSI protocols, policies and procedures.
• Serves as clinic liaison to pharmacy and laboratory vendors.
• Interfaces with physicians and all staff members as it relate to the patient care team; provides backup support to care team as appropriate.
• Coordinates phone calls from patients regarding their questions and refers to appropriate resource, i.e., physician, case management.
• Provides patient education by supporting and teaching patients about self-care management goals/activities.
• Coordinates medication administration and reconciliation for co-located mental health clinic.
• Calls patients at physician’s request to assure compliance with treatment plan and/or response to treatment prescribed.
• Follows up on abnormal laboratory results requiring patient action and possibly re-measurement; this includes but are not limited to altering medication dosage as per physician’s order and/or accepted protocols and dietary changes, etc.
• Coordinates requests for medication refills according to Housing Works procedure and protocols.
• Coordinates outpatient work-up and or treatment plans when patient situation requires it (i.e. further clinical testing, x-rays, and facilitates communication between physicians and health care providers).
• Provides direct care for patients including vital signs, blood pressure monitoring and medication administration. Monitors patients during a medical emergency situation, while waiting for 911 assistance and transport to Emergency Department.
• Utilizes EMR to document all patient care, medication administration, - accurately and timely - in compliance with PSI policies and procedures.
• Promotes patient education through assessment; develops strategies to maintain high levels of wellness for at-risk populations.
• Maintains licensure and certification as required and is responsible for own professional development through periodic attendance at ongoing educational events.
• Participates in program evaluation and quality improvement activities.
• Supports implementation of programs and procedures developed at an organizational level.
• Understands and supports practice of other team members and refers patients appropriately.
• Assist with compliance with FQHC standards and regulations where applicable
• Performs other duties as requested by the supervisor.

Skills

Nursing leadership

Staff training

Clinical coordination

EMR documentation

Patient education

Communication

Education

Bachelor’s Degree or Associates Degree in Nursing

Tools

EMR system

Job description

Housing Works seeks a Nurse Manager to coordinate nursing services for patients in Health Services. The role includes care planning, clinical flow management, staff training, and performance evaluation support within a HIPAA-compliant framework.

The Nurse Manager will oversee plan of care, coordinate with physicians, and ensure infection control and safety standards are followed across the clinic. Strong English communication and NY RN license required.