Nurse Coordinator - Pt Experience

Johns Hopkins Medicine; Maryland; On-site; USD 60,000 - 93,000; Full time

Benefits offered by this job

Competitive pay

Retirement plans

Generous time off

World-class facilities and technology

Career advancement opportunities

Job summary

The Johns Hopkins Surgery Centers seek a Patient Experience and Policy Management Coordinator to enhance patient experience across JHSCS. You will analyze patient experience data, manage grievances, and lead policy initiatives in collaboration with leadership and interdisciplinary teams.

Qualifications include a Nursing degree with MD Maryland RN licensure, 5+ years of related experience, and strong data and project management skills. An academic health system background is preferred.

Qualifications

• Bachelor's degree in nursing and MD Maryland RN licensure at time of hire.
• Minimum 5+ years of related experience with a Bachelor's degree; or 3 years with a Master's or advanced degree; interdisciplinary program/project management experience.
• Comprehensive understanding of data management, data modeling, and policy management.
• Familiarity with CMS and TJC requirements; Lean and change management experience.

Responsibilities

• Partner with leadership to improve patient and family engagement.
• Collect, analyze, and present patient experience data, including OAS-CAHPS results.
• Identify trends and recommend action plans for service and process improvement.
• Manage patient and family grievances in alignment with CMS and TJC requirements.
• Oversee policy management and support regulatory compliance.
• Lead or support key projects and interdisciplinary workgroups.
• Collaborate with frontline staff to implement improvements and innovations.

Skills

Data management

Project management

Change management

Lean processes

Interdisciplinary collaboration

Education

Bachelor's Degree in Nursing

Tools

Excel

Database software

Presentation software

Word processing software

Job description

Make it happen at Hopkins.

Weekly Working Hours: 40

Shift: Days

Job Details

• Requisition #: 674238
• Location: Johns Hopkins Ambulatory Surgery Centers, Lutherville, MD
• Category: Nursing
• Schedule: Day Shift
• Employment Type: Full Time

Job Details & Qualifications:

At The Johns Hopkins Surgery Centers, nurses lead the way in cutting-edge surgical care. Join us for a dynamic environment that values your skills, fosters collaboration, and celebrates your dedication to excellence. Elevate your nursing career and be part of redefining the future of surgical care at Johns Hopkins.

The Patient Experience and Policy Management Coordinator supports patient experience improvement and policy management across all JHSCS locations. This role partners with leadership to develop goals, analyze data, manage grievances, and implement strategies that enhance the patient and family experience.

Key Responsibilities

• Partner with leadership to improve patient and family engagement
• Collect, analyze, and present patient experience data, including OAS-CAHPS results
• Identify trends and recommend action plans for service and process improvement
• Manage patient and family grievances in alignment with CMS and TJC requirements
• Oversee policy management and support regulatory compliance
• Lead or support key projects and interdisciplinary workgroups
• Collaborate with frontline staff to implement improvements and innovations

Why Join JHSCS?

This is an opportunity to make a meaningful impact on the patient experience across a high-performing surgical network. You'll work closely with leaders and frontline teams to improve care delivery, support compliance, and help shape the future of patient-centered excellence at Johns Hopkins.

Patient Experience and Policy Management Coordinator Qualifications:

• Bachelor's Degree in nursing.
• Minimum of 5+ years of related experience with a Bachelor's degree; or 3 years and a Master's or other advance degree. At least two years of interdisciplinary or interdepartmental program/project management experience.
• Current registered nurse licensure in the State of Maryland at time of hire
• Comprehensive understanding of data management and data modeling.
• Knowledge of spreadsheet, database, presentation, and word processing software. Knowledge of HPO policy management a plus.
• Advanced knowledge of project management.
• Familiarity with federal, state and local regulations impacting healthcare preferred
• Change management, process improvement methods (Lean), training development, health care related customer service/patient experience methods and survey methodology. Knowledge of OCAHPS and Press Ganey survey is a plus.
• Experience in an academic health system preferred.

What Awaits You:

• Competitive pay and benefits that support you at every stage of your life and career.
• Retirement plans with employer contributions to help you plan confidently for the future.
• Generous time off so you can unplug, recharge, and enjoy life outside of work.
• Access to world-class facilities and innovative technology that fuel your curiosity.
• Endless opportunities to advance your career as part of the Johns Hopkins team.

Salary Range: Minimum 43.61/hour - Maximum 67.59/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.