Nurse Case Manager: Patient Access & Care Coordination

Cencora; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision care

Paid parental leave

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Backup dependent care

Mentorship programs

Employee resource groups

Job summary

Cencora is seeking a Nurse Case Manager to support patient enrollment, therapy coordination, and case progression across Canada in conjunction with Innomar Strategies. The role involves evaluating access barriers, coordinating with providers and pharmacies, and ensuring compliant documentation and reporting to support therapy delivery.

Applicants should hold a Diploma in health care or related field and be a licensed RN/RPN/LPN with active registration.

Qualifications

• Diploma in health care or related field; preference for Bachelor's degree.
• Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment.
• Knowledge in clinical operations, care coordination, and case management processes.

Responsibilities

• Reviews patient files, treatment history, provider inputs to confirm readiness for case action and next steps.
• Executes established clinical and operational procedures to support patient enrollment, therapy coordination, case progression, and access to prescribed treatment.
• Audits case activity, follow-up actions, and documentation quality to identify discrepancies, delays, and process gaps.
• Evaluates therapy access barriers, coverage issues, and coordination risks to determine timely escalation and resolution needs.
• Interprets program protocols, product guidance, and operational requirements to provide clear direction to patients, providers, and internal teams.
• Stabilizes the patient journey by coordinating with healthcare providers, pharmacies, clinics, and support teams to reduce disruption in therapy access or administration.
• Upholds adverse event reporting, documentation controls, and communication standards in line with clinical, quality, and regulatory expectations.

Skills

Clinical operations

Care coordination

Case management

Documentation

Reimbursement knowledge

Adverse event reporting

Quality/compliance

Communication

Stabilizing patient journey

Data interpretation

Education

Diploma in health care or related field, preference for Bachelor’s degree

Licensed Nurse (RN or RPN/LPN) with active registration

Job description

Cencora is seeking a Nurse Case Manager to support patient enrollment, therapy coordination, and case progression across Canada in conjunction with Innomar Strategies. The role involves evaluating access barriers, coordinating with providers and pharmacies, and ensuring compliant documentation and reporting to support therapy delivery.

Applicants should hold a Diploma in health care or related field and be a licensed RN/RPN/LPN with active registration.