Nurse Case Manager, Lead

argenx US; United States; On-site; USD 168,000 - 231,000; Full time

Job summary

argenx, a pioneering biotech company, seeks a Nurse Case Manager Lead to oversee a regional team educating patients and caregivers through the Patient Support Program. You will coach the team, ensure timely support, and drive metrics that enhance the patient experience throughout treatment.

The role requires leading case management in a complex, fast-paced environment, with strong collaboration across access, healthcare professionals, and cross-functional partners. Travel up to 60% is expected.

Qualifications

• Bachelor's degree required; Masters preferred.
• 5+ years of clinical experience in healthcare.
• 3-5+ years of case management experience.
• Experience building and managing teams in pharma/biotech.
• Knowledge of clinical data and pharmacology.
• Strong communication and cross-functional collaboration.
• Willingness to travel 50-60%.

Responsibilities

• Assists in developing and implementing patient support case management processes.
• Manages patient access needs in treatment initiation and onboarding with internal and third-party teams.
• Evaluates patient case data per clinical guidelines and standards.
• Maintains compliant case management documentation and PV adherence.
• Demonstrates effective cross-functional communication to meet company goals.

Skills

Nurse Case Management

Team leadership

Cross-functional collaboration

Pharmacovigilance

Training content development

MS Office

Travel willingness

Education

BSN

RN licensure

Bachelor's degree

Nursing license in good standing

Tools

MS Office

Job description

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.

The Nurse Case Manager Lead is responsible for managing a team of Regional Nurse Case Managers who educate patients and caregivers as part of the argenx Patient Support Program. The Nurse Case Manager Lead will provide direction and coaching to the team, ensuring effective support of the unique needs of patients throughout their treatment journey. They will be responsible for the daily support of the Nurse Case Managers ensuring metrics and deliverables to strengthen the patient experience.

Roles and Responsibilities:

• Assists in the process of developing and implementation of patient support case management processes, including identification of patient needs and utilization of all available resources to achieve desired outcomes for patients and educational processed for the Nurse Case Management team
• Effectively manages patient access needs in treatment initiation and onboarding, collaborating with third-party partners and internal access teams as appropriate
• Evaluates patient case data to ensure that support is provided in accordance with clinical guidelines and organizational standards
• Demonstrates leadership/example in all aspects of compliance including, but not limited to, program, data privacy, ongoing education, and pharmacovigilance (PV) adherence
• Maintains and monitors quality case management documentation to assure compliance with program, data privacy, ongoing education, and PV adherence
• Demonstrates strong communication skills with internal and external constituents and utilizes all available internal cross functional departments and available reporting tools to strategize the achievement of company goals

Skills and Competencies:

• Previous experience managing a regional team of Nurse Case Managers. Experience with case management oversight and cross-functional collaboration across a medium to large commercial organization preferred
• Proven ability to effectively partner with internal access and field teams as well as thirty-party reimbursement partners to identify and resolve customer concerns and issues
• Previous case management and/or patient support experience in the pharmaceutical, biotech, or related industry is preferred
• Knowledge of clinical data and pharmacology
• Ability to problem solve and communicate complex access and fulfilment scenario to regional teams responsible for educating patients and healthcare professionals
• Experience with identifying and developing training content for the nurse case management team
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills - with demonstrated effectiveness in working cross-functionally and independently
• Demonstrated ability to develop, follow and execute plans in an independent environment
• Demonstrated ability to effectively build positive relationships both internally and externally
• Demonstrated ability to be adaptable to changing and fast paced work environments and responsibilities
• Must be able to thrive in team environment and willing to contribute at all levels with flexibility and a positive attitude
• Fully competent in MS Office
• Flexibility to work weekends and evenings, as needed
• Participate in and complete required pharmacovigilance training
• Comply with all relevant industry laws and argenx policies
• Ability to travel 50-60%

Education, Experience and Qualifications:

• Bachelor's degree, Masters preferred
• BSN and/or RN licensure
• Current nursing license in good standing
• 5+ years of clinical experience in healthcare to include pharmaceutical or biotech
• 3-5+ years of case management and reimbursement experience
• 5+ years of experience in building and managing teams

For applicants in the United States: The annual base salary hiring range for this position is $168,000.00 - $231,000.00 USD. This range reflects our good faith estimate at the time of posting. Individual compensation is determined using objective, inclusive, and job-related criteria such as relevant experience, skills, demonstrated competencies and internal equity. This means actual pay may differ from the posted range when