Nurse, Care Coordinator

Teladoc Health; New York (NY); Remote; USD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible vacation policy

Paid sick leave

Performance bonus

Job summary

Teladoc Health is seeking a Nurse Care Coordinator to provide proactive utilization management and care coordination for members with high-risk needs. You will collaborate with care teams and external providers to ensure high-quality, cost-effective care.

The role emphasizes postpartum/post-visit care navigation, eligibility screening for support services, and data-driven decision making, in a flexible remote environment. Strong communication and clinical assessment skills are essential.

Qualifications

• Active RN, BSN or MSN, NP in good standing.
• 1-3 years of clinical experience.
• Customer service experience in a health care setting.
• Ability to work independently and as part of a high performing team.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Deliver exceptional service to members, providers, care team members and external facilities via multiple channels.
• Review members’ cases with external health plan risk team and provide advice, direction, and support.
• Meet with members and patient navigators after primary care physician appointments to review plans of care.
• Coordinate treatment plans and conduct re-assessment of services to ensure high-value, in-network care.
• Medication reconciliation.

Skills

Customer service

Data analysis

Clinical assessment

Written and verbal communication

Time management

Microsoft Office

Bilingual English/Spanish

Education

Active RN BSN MSN NP in good standing

1-3 years clinical experience

Tools

Microsoft Office

Job description

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary Of Position

The Nurse, Care Coordinator provides proactive utilization management services for Teladoc Health members with high-risk needs, inappropriate utilization of urgent or emergent care and/or complex medication needs. This role delivers excellent customer service and facilitates conversations between interdisciplinary care teams, which may include internal and external health care providers, such as Patient Navigators, Care Coordinators, Case Managers, Primary Care Physicians/Specialty Physicians and Hospital Systems. The Nurse Care Coordinator focuses on providing high quality, cost effective, care coordination.

Essential Duties And Responsibilities

• Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video. (50%)
  • Review members’ cases with external health plan risk team and provide advice, direction, and support as needed.
  • Meet with members and patient navigators after primary care physician appointments to review and update plans of care.
  • Establish and retain patient documentation in external referral/care coordination systems.
  • Process referrals and prior authorizations in a timely, thorough manner for members.
• Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with care navigation needs (post-visit or post-hospitalization) which may include: (50%)
  • Conduct intake assessment, coordinate treatment plan, and conduct re-assessment of services to ensure coordinated, high-value, in-network care to optimize health outcomes.
  • Determine members’ eligibility for and refer members to support services (such as health plan case management, external and internal referrals).
  • Evaluate and interpret clinical data to identify high-risk members and to implement action-oriented member goals.
  • Analyze complex clinical situations and appropriately provide solutions.
  • Medication reconciliation.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected For Position

• Certified Case Manager preferred.
• Prior care coordination experience preferred.
• Virtual work experience preferred.
• Ability to work independently and as part of a high performing team.
• Ability to receive work instruction and maintain department productivity standards.
• Exceptional customer service skills.
• Strong data analysis and clinical assessment skills.
• Excellent written and verbal communications skills.
• Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities.
• Possess a high degree of computer literacy and ability to manage multiple systems, including Microsoft software.
• Ability to learn new procedures and adapt to changes in fast-paced working environment.
• Bilingual (English/Spanish) a plus.

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Required License Or Credential Needed To Perform Job

• Active RN, BSN or MSN, NP in good standing.
• 1-3 years of clinical experience.
• Customer service experience in a health care setting.

Work Environment

REMOTE

The base salary range for this position is $80,000-88,000K. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.