Nurse, Care Coordinator

Teladoc Health, Inc.; Northern (KY); Remote; USD 80,000 - 88,000; Full time

Benefits offered by this job

Benefits package

Remote work

Paid time off

Job summary

Teladoc Health, Inc. is hiring a Nurse, Care Coordinator to deliver proactive utilization management for members with high-risk needs while supporting coordination among care teams.

This remote role emphasizes excellent service across written, phone, and video communications to ensure high-value, in-network care. The ideal candidate holds an active RN/BSN/MSN/NP license, has 1–3 years of clinical experience, and demonstrates strong data analysis and organizational skills.

Qualifications

• Active RN, BSN, MSN or NP license in good standing.
• 1–3 years of clinical experience in healthcare.
• Customer service experience in a healthcare setting.
• Bilingual English/Spanish is a plus.

Responsibilities

• Deliver proactive utilization management services for Teladoc Health members with high-risk needs and complex care needs.
• Coordinate care with interdisciplinary teams via written, telephone, and video communication.
• Review cases with external plans and advise on plans of care.
• Process referrals and prior authorizations accurately and timely.
• Maintain patient documentation in external referral/care coordination systems.

Skills

Customer service

Data analysis

Clinical assessment

Time management

Education

RN/BSN/MSN/NP credential

Job description

## Nurse, Care CoordinatorApply: USA - Any Location (Remote): Full time: Posted Yesterday: End Date: October 16, 2026 (5 days left to apply): JR21200**Join the team leading the next evolution of virtual care.**At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.**Summary of Position**The Nurse, Care Coordinator provides proactive utilization management services for Teladoc Health members with high-risk needs, inappropriate utilization of urgent or emergent care and/or complex medication needs. This role delivers excellent customer service and facilitates conversations between interdisciplinary care teams, which may include internal and external health care providers, such as Patient Navigators, Care Coordinators, Case Managers, Primary Care Physicians/Specialty Physicians and Hospital Systems. The Nurse Care Coordinator focuses on providing high quality, cost effective, care coordination. **Essential Duties and Responsibilities*** Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video. (50%) + Review members’ cases with external health plan risk team and provide advice, direction, and support as needed. + Meet with members and patient navigators after primary care physician appointments to review and update plans of care. + Establish and retain patient documentation in external referral/care coordination systems. + Process referrals and prior authorizations in a timely, thorough manner for members.* Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with care navigation needs (post-visit or post-hospitalization) which may include: (50%) + Conduct intake assessment, coordinate treatment plan, and conduct re-assessment of services to ensure coordinated, high-value, in-network care to optimize health outcomes. + Determine members’ eligibility for and refer members to support services (such as health plan case management, external and internal referrals). + Evaluate and interpret clinical data to identify high-risk members and to implement action-oriented member goals. + Analyze complex clinical situations and appropriately provide solutions. + Medication reconciliation. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. **Supervisory Responsibilities**No **Qualifications Expected for Position*** Certified Case Manager preferred.* Prior care coordination experience preferred.* Virtual work experience preferred.* Ability to work independently and as part of a high performing team.* Ability to receive work instruction and maintain department productivity standards.* Exceptional customer service skills.* Strong data analysis and clinical assessment skills.* Excellent written and verbal communications skills.* Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities.* Possess a high degree of computer literacy and ability to manage multiple systems, including Microsoft software.* Ability to learn new procedures and adapt to changes in fast-paced working environment.* Bilingual (English/Spanish) a plus. The above qualifications, knowledge, experience, and/or background are expected but not required for this role. **Required license or credential needed to perform job:*** Active RN, BSN or MSN, NP in good standing.* 1-3 years of clinical experience.* **Customer service experience in a health care setting.** **Work Environment**: REMOTE The base salary range for this position is $80,000-88,000K.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.**Why join Teladoc Health?*** Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.* Chart your career path with **meaningful opportunities** that empower you to grow, lead, and make a difference.* Join a **multi-faceted community** that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.* Contribute to an **innovative culture** where fresh ideas are valued as we increase access to care in new ways.* Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.* Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.*As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.*