Nurse Assistant/Patient Experience - Acute Care Elderly

Mclaren-Health-Care; Pontiac (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care in Grand Blanc, MI is seeking a Nurse Assistant/Patient Experience for Acute Care Elderly. Under the supervision of a Nurse, you will perform day-to-day patient care activities and help maintain an environment conducive to patient well-being.

This full-time day shift (7:00am–7:30pm) emphasizes compassionate support for patients and families, adherence to HIPAA and OSHA, and collaboration with medical staff to address care issues.

Qualifications

• High School Diploma or equivalent.
• Formal education or training in a medical careers program OR enrollment in nursing school OR two or more years' experience in a Patient Care Associate/Nurse Assistant role.
• BLS certification from American Heart Association (AHA), American Red Cross (ARC), or Canadian equivalent, is required before start date and valid at least 60 days beyond start date.
• One-year prior work experience in a patient care environment.

Responsibilities

• Performs specific patient care interventions as delegated by the RN in effort to identify/attain treatment goals.
• Delivers compassionate support, attention, and assistance to patients and families.
• Provides physical support for patients with daily activities and personal hygiene, including bathing, showering, feeding, dressing, getting out of bed, using the toilet, walking, standing or exercising.
• Ensures compliance with all health care regulations, including HIPAA and OSHA.
• Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
• Performs other related job duties as requested.
• Conduct routine patient rounds to identify concerns, improve communication, and recover service issues before patient discharge.
• Work with the patient, family members, and medical staff as an advisor to facilitate the resolution of care issues.
• Provide follow-up services to patients to ensure optimal customer service.
• Document, analyze, and implement programs that address patient concerns and help increase customer satisfaction.

Education

High School Diploma or equivalent

Formal education or training in a medical careers program OR enrollment in nursing school OR two or more years' experience in a Patient Care Associate/Nurse Assistant role

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Nurse Assistant/Patient Experience - Acute Care Elderly

Department: 7 W Acute Care Elderly
Daily Work Times: 7:00am - 7:30pm
Shift: Days
Scheduled Bi-Weekly Hours: 72

Position Summary:
Under the direct supervision of a Nurse, contributes to the delivery of patient-centered care through: Performance of selected day-to-day patient care activities. Maintenance of an environment that is functionally and aesthetically conducive to patient well-being. Demonstrates unit/area-designated competencies. Interacts with patients considering their developmental, age-specific, and cultural spiritual preferences.

Responsibilities:

• Performs specific patient care interventions as delegated by the RN in effort to identify/attain treatment goals.
• Delivers compassionate support, attention, and assistance to patients and families.
• Provides physical support for patients with daily activities and personal hygiene, including bathing, showering, feeding, dressing, getting out of bed, using the toilet, walking, standing or exercising.
• Ensures compliance with all health care regulations, including HIPAA and OSHA.
• Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
• Performs other related job duties as requested.
• Conduct routine patient rounds to identify concerns, improve communication, and recover service issues before patient discharge.
• Work with the patient, family members, and medical staff as an advisor to facilitate the resolution of care issues.
• Provide follow-up services to patients to ensure optimal customer service.
• Document, analyze, and implement programs that address patient concerns and help increase customer satisfaction.

Required:

• High School Diploma or equivalent
• Formal education or training in a medical careers program OR enrollment in nursing school OR two or more years' experience in a Patient Care Associate/Nurse Assistant role
• BLS certification from American Heart Association (AHA), American Red Cross (ARC), or Canadian equivalent, is required before start date and valid at least 60 days beyond start date

Preferred:

• One-year prior work experience in a patient care environment

Previous process improvement and customer service experience in a healthcare environment

Additional Information

• Schedule: Full-time
• Requisition ID: 26004437
• Daily Work Times: 0700-1930
• On Call: No

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.