Nurse Aide I & Clinical Secretary - Level One Trauma Emergency Department

WakeMed; Raleigh (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

WakeMed Health & Hospitals seeks a Nurse Aide I/Clinical Secretary to provide essential secretarial support to patients and staff while participating in PFCC-driven care delivery. The role supports patient/family communication and documentation under RN supervision.

Qualifications include Nurse Aide I licensure, a high school diploma or equivalent, and prior healthcare experience is preferred. This is a hospital-based position focused on compassionate, efficient service delivery.

Qualifications

• Nurse Aide I licensure/ certification required.
• High School Diploma or Equivalent required.
• 1 year healthcare experience preferred.

Responsibilities

• Provide secretarial support to patients, families and professional staff to ensure efficient service delivery.
• Deliver patient care under the direction of the Registered Nurse while supporting PFCC principles.
• Assist in coordinating patient/family communications and documentation with the care team.

Education

Nurse Aide I Required

High School Diploma or Equivalent Required

Job description

Overview

The Nurse Aide I/Clinical Secretary provides appropriate secretarial support to patients/families and professional staff to ensure efficient customer oriented service delivery. The Nurse Aide I/Clinical Secretary actively supports and incorporates WakeMed's Patient & Family Centered Care (PFCC) model by delivering patient care under the direction of the Registered Nurse.

• Dignity and Respect = Listen to and honor patient and family perspectives and choices
• Information Sharing = Communicate and share complete and unbiased information with patients and families in ways that are affirming and useful
• Participation = Patients and families are encouraged and supported in participating in care and decision-making at the level they choose
• Collaboration = Patients and families and the Nurse Aide I/Clinical Secretary collaborate in the delivery of care

The Nurse Aide I/Clinical Secretary understands the needs of the organization and supports the mission, vision, values, and aspirational goals.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well‑being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Nurse Aide I Required

Education

High School Diploma or Equivalent Required

Experience

1 Year Healthcare Preferred