Nurse Advisor (RN)

Private Health Management, Inc.; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Flexible paid time off

Annual cash incentive program

Job summary

Private Health Management, Inc. is seeking a Nurse Advisor on the Health Advisory team to guide clients through the healthcare system, educate them, advocate for quality care, and coordinate services. You will support PHM’s triage team and place clients with appropriate internal PHM teams to maximize outcomes.

The role emphasizes clinical expertise, empathy, and a consultative approach, with remote work from anywhere in the United States.

Qualifications

• Active RN license in your state and at least five years healthcare experience.
• Experience in case management, care coordination, patient navigation, ER triage or similar.
• Strong communication, empathy, and clinical judgment.
• Self-directed, collaborative, and comfortable with new technologies.
• Experience working remotely.

Responsibilities

• Manage a caseload of clients delivering clinical support, education, advocacy, care coordination, and ongoing support.
• Perform clinical intake via email or phone to assess needs and plan next steps.
• Collaborate with client services, medical records, and network team to recommend providers and coordinate appointments.
• Provide cross-team support to triage team handling inbound inquiries.
• Communicate clearly and compassionately with clients, caregivers, providers, and internal partners.

Skills

RN license

Case management

Care coordination

Patient navigation

Remote work experience

Clinical judgment

Communication

Education

Registered Nurse license

Job description

Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare’s most challenging moments, our team of experts works alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes.

Everyone deserves great care. We make sure they get it.

About the Role

As a Nurse Advisor on PHM’s Health Advisory team, you’ll manage a portfolio of clients as they navigate the healthcare system and help them obtain high-quality care. Drawing on your clinical expertise and a compassionate, consultative approach, you’ll educate clients, advocate on their behalf, coordinate care, and help them make informed healthcare decisions with confidence. In between cases you'll also have the opportunity to support our Triage Team, working with new PHM patients to welcome them to PHM, help educate them on our service and place them with the right internal PHM teams to help them get the best that's possible from medicine.

This role is ideal for a mission-driven nurse who thrives in a dynamic, evolving, and high-growth environment. You’ll solve problems, build trusted relationships, and collaborate across teams to create a seamless experience for each client.

What You’ll Accomplish

• Build trusted relationships with clients and serve as a reliable guide throughout their healthcare journey.
• Help clients access appropriate providers, facilities, and services while reducing the complexity of coordinating care.
• Ensure smooth transitions and consistent communication across PHM’s clinical and operational teams.
• Welcome, educate, and triage new inbound PHM clients.
• Deliver a compassionate, high-quality client experience across a portfolio of low- to moderate-acuity cases.

How You’ll Spend Your Days

• Manage a caseload of clients delivering responsive transaction based clinical support by providing education, advocacy, care coordination, and ongoing support.
• Conduct a clinical intake via email or phone call to assess the client’s needs and determine the appropriate step forward in their healthcare journey.
• Collaborate closely with client services coordinators, medical records, and provide network team to holistically manage cases to provide the appropriate provider recommendations, coordinate appointments, assist with medical record review and support, and provide clinical guidance when necessary
• Provide cross collaboration support to our triage team who handles inbounds via email and phone calls for clients with active needs or who are interested in our services
• Communicate clearly and compassionately with clients, caregivers, providers, and internal partners.

What You Bring to the Table

• An active Registered Nurse license in your state of residence and at least five years of healthcare experience.
• Experience in case management, care coordination, patient navigation, ER Triage or a related broad based clinical environment.
• Confidence, empathy, critical thinking skills and sound clinical judgment when supporting clients and their families.
• A self-directed, collaborative approach, supported by strong organization, time management, and comfort learning new technologies and systems.
• Experience working remotely
• Strong written and verbal communication skills, with the ability to translate complex clinical information for both clinical and non-clinical audiences.

Compensation

The target base salary for this role is $85,000–$100,000 annually.

Base salary is one component of PHM’s total compensation package, which also includes health, dental, and vision benefits; an annual cash incentive program; a 401(k) with company match; flexible paid time off; PHM for PHM, which provides our services to employees and their eligible dependents; and additional benefits.

Individual compensation may vary based on factors including experience, skills, location, market conditions, internal equity, and other relevant business considerations.

Location and Work Schedule

This is a remote role requiring that you live in and physically perform all work in the United States.

Candidates may be located anywhere in the United States.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Private Health Management’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.