NuPoint Core Banking Implementation Specialist

Computer Services, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Computer Services, Inc. (CSI) is seeking an Implementation Specialist to guide banking customers through planning, installation, configuration, testing, data conversion, and go-live activities for the NuPoint core banking platform.

This role blends project coordination with hands-on technical work, requiring strong communication with banks, vendors, and CSI teams, plus travel about 40–50% to client sites and ongoing post-implementation support.

Qualifications

• 1–2 years of relevant IT, technical support, implementation, help desk, desktop support, systems administration, or related experience.
• Associate degree, technical certification, trade-school education, or equivalent combination of education.
• Strong verbal and written communication skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Customer-service mindset with strong relationship-building skills.
• Demonstrated troubleshooting and problem-solving abilities.
• General knowledge of computer hardware, software, operating systems, and networking fundamentals.
• Experience installing, configuring, or supporting software applications and end-user systems.
• Familiarity with file transfers, FTP concepts, and basic technical file management.
• Strong organization, time-management, and project-coordination skills.
• Proficiency with Microsoft Office applications.
• Ability to learn new technologies, products, and implementation processes.
• Willingness and ability to travel approximately 40-50%.

Responsibilities

• Serve as primary contact for assigned implementation projects.
• Communicate effectively with bank leadership, end users, vendors, core providers, and internal CSI teams.
• Coordinate implementation activities, project milestones, and customer expectations throughout the conversion process.
• Gather and document customer requirements and project information.
• Communicate project risks, status updates, and implementation recommendations to appropriate stakeholders.
• Build strong working relationships with customers and internal business partners.
• Coordinate resources and elevate issues when additional expertise is required.
• Coordinate with financial institutions and core providers to obtain data files for conversion and testing.
• Download, transfer, and distribute customer files using FTP and other secure methods.
• Track conversion deliverables and ensure files are received on schedule.
• Support customer conversion planning, preparation, execution, and validation activities.
• Configure test-bank environments to support testing and validation.
• Set up users, permissions, and system access in testing and production environments.
• Identify, document, and elevate conversion issues requiring additional review.
• Install, configure, and support NuPoint software and related applications.
• Assist with hardware, workstation, and peripheral installations at customer locations.
• Configure software, system settings, and application environments according to project requirements.
• Validate hardware and software functionality prior to testing and production conversion.
• Coordinate implementation activities with engineering, support, and infrastructure teams.
• Maintain knowledge of CSI products, implementation processes, and technology solutions.
• Troubleshoot workstation, application, connectivity, hardware, and software issues during implementations and conversions.
• Perform first-level issue triage and determine resolution paths.
• Work with NetOps, SecOps, Managed Services, customer IT teams, and third-party vendors to resolve issues.
• Support customers during testing, conversion weekends, and go-live activities.
• Elevate unresolved issues to appropriate technical teams while maintaining customer communication.
• Assist in maintaining stable customer environments throughout implementation activities.
• Guide customers through testing and validation activities.
• Deliver training and knowledge-transfer sessions to end users and customer stakeholders.
• Support implementation, go-live, hyper-care, and transition activities.
• Provide initial post-conversion support and assist with issue resolution.
• Coordinate successful transitions to CSI support teams.
• Help ensure customers are fully prepared to operate their new environment successfully.

Skills

Customer-service mindset

Communication skills

Troubleshooting

Project coordination

Time-management

Team collaboration

Learning agility

Travel readiness

Education

Associate degree, technical certification, trade-school education or equivalent

Job description

Computer Services, Inc. (CSI) is seeking an Implementation Specialist to guide banking customers through planning, installation, configuration, testing, data conversion, and go-live activities for the NuPoint core banking platform.

This role blends project coordination with hands-on technical work, requiring strong communication with banks, vendors, and CSI teams, plus travel about 40–50% to client sites and ongoing post-implementation support.