NTC Front Desk Attendant (Part-Time)

(USTA) United States Tennis Association; New York (NY); On-site; USD 35,818,000 - 44,083,000; Part time

Benefits offered by this job

401(k) with employer matching up to 3%

Job summary

The United States Tennis Association (USTA) is hiring a Front Desk Representative at the Billie Jean King National Tennis Center. You will greet visitors, handle check-ins, and guide players to courts, lessons, and programs while delivering friendly, professional service in a fast-paced facility.

This part-time, onsite position requires availability evenings, weekends, holidays, and occasional events. You will manage POS transactions, assist with court bookings, enforce policies, and support

Qualifications

• Experience in customer service or front desk roles.
• Strong communication and interpersonal skills.
• Ability to work evenings, weekends, and holidays.
• Comfort with basic computer tasks and scheduling systems.

Responsibilities

• Warmly greet visitors and assist with check-ins and court reservations.
• Manage point-of-sale transactions and reservations in the booking system.
• Enforce facility policies and safety standards for court access and site usage.
• Assist Programs team with community outreach, site visits, and course listings.

Skills

Customer service

Front desk

Interpersonal communication

Teamwork

Professional phone manner

Tools

POS systems

Booking/scheduling software

Job description

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

As a Front Desk Representative, you will be the welcoming face of the USTA Billie Jean King, National Tennis Center, ensuring a positive experience for all players, students, and guests visiting our facility.

• Warmly greet visitors, assist with check-ins, and connect guests to court times, lessons, and program offerings.
• Manage point-of-sale transactions and court reservations efficiently in our booking system.
• Enforce facility policies and safety standards for court access, bookings, and site usage.
• Assist with the Programs department on community outreach, site visits, and website course listings.
• Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner.
• Answer customer inquiries via phone and in person regarding pricing, schedules, and event details.
• Monitor court usage, operate lighting control panels, and maintain accurate patron profiles.
• Support special events and key operations, including US Open assignments directed by the ITC Manager of Operations and Sr. Business Manager.

Who You Are

• Previous customer service, hospitality, front desk, or related experience preferred.
• Strong interpersonal, verbal, and written communication skills, with a professional phone manner.
• Basic computer proficiency and ability to learn point-of-sale, reservation, and scheduling systems.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Ability to remain professional, composed, and customer-focused in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Bilingual skills are a plus, but not required.
• Must be available to work evenings, weekends, holidays, and special events as needed.
• Must be able to work onsite at the USTA Billie Jean King National Tennis Center.
• Must be available to work a part-time schedule of up to 28 hours per week.

What We Offer

• This is an hourly position with an expected pay rate of $18.50 per hour.
• Plan for your future financially and professionally: 401(k) plan with employer matching of up to 3%, eligible after completing 1,000 hours of work within a 12-month period.

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.