NSR Suites Part Time-100011

ESA Management, LLC; Wilmington (NC); On-site; USD 9,100 - 13,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America, Inc. is seeking a Part Time NSR Suites team member in Wilmington, NC. This role offers onsite housing and overnight on-call responsibilities to ensure guest satisfaction and safety during those hours.

You will respond to guest needs within 30 minutes, manage keys, assist with limited check-ins/check-outs, and stay aligned with hotel policies and safety practices while providing a friendly, professional experience.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedures; log events in writing and prepare routine correspondence.
• Must be able to operate the hotel mobile phone and proficiently use company systems.

Responsibilities

• Perform on-call overnight duties when lobby is closed; respond within 30 minutes of notification.
• Attend to guests on check-ins/check-outs and emergencies as needed.
• Maintain control of hotel keys and safeguard against misuse or theft.
• Log keys in/out and process limited guest check‑ins/check‑outs with greeting and room assignment.
• Stay current on hotel policies, safety procedures, and property amenities information.
• Assist guests with directions and local area information; provide service with a smile.

Skills

Read & interpret documents

Log events & write correspondence

Operate hotel mobile phone

Public speaking

English literacy

Communication skills

Professional appearance

Time management

Problem solving

Basic math & data interpretation

Education

High school diploma or GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

Requirements

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to log, in writing, events and prepare routine correspondence.
• Ability to operate the hotel mobile phone.
• Ability to speak effectively before groups of customers. Must be proficient in reading and speaking English.
• Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with guests and staff.
• Must maintain a professional appearance and demeanor.
• Self-starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

ENVIRONMENTAL JOB REQUIREMENTS

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• The noise level in the work environment is usually quiet to moderate.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The employee is occasionally required to stoop, kneel, or smell.

MINIMUM QUALIFICATIONS

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Job Description

POSITION PURPOSE AND SUMMARY

The NSR Suites Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction.

Excellent opportunity to live onsite. The employee who performs in this position is provided with a hotel room for lodging as part of their employment and is on the overnight on‑call schedule. The employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On‑call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after‑hours check‑ins.

MAJOR / KEY JOB DUTIES

The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift.

• Required to work in a GSR capacity and setup and maintain breakfast from 5:30 AM to 7:00 AM daily
• Attending to guests upon call notification from outside service agent for check‑ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Logging keys in and out, when necessary.
• Organizes, confirms, processes, and conducts limited guest check‑ins/check‑outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keeps abreast of hotel policies, training, and safety procedures.
• Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintains proficiency in all location computer and software systems.
• Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs.
• Other job duties as assigned by manager.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges
Pay range information for the position you are applying for is below.

Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management LLC is an Equal Opportunity Associate. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Compensation

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Location(s)

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Extended Stay America

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