NSR Suites Part Time-100011

Extended Stay Hotels; Rockford (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Rockford, IL seeks a part-time Guest Services Representative (GSR) to support overnight operations. The role includes greeting guests, handling check-ins/outs, keys, and basic payments. You will live onsite in a provided room and participate in on-call needs during overnight hours.

The position emphasizes safety, guest satisfaction, and professional communication. Training and room lodging are part of the package, with a focus on reliability and customer care.

Qualifications

• High school diploma or GED, or 1–3 months related experience.
• Ability to read and interpret safety rules and procedures.
• Proficient in English reading and speaking.
• Strong computer skills including MS Office and PMS.
• Excellent oral and written communication.
• Friendly, cooperative manner with guests and staff.
• Professional appearance and demeanor.
• Self-starter who prioritizes under pressure.
• Strong time management and problem-solving skills.
• Basic arithmetic and data entry abilities.

Responsibilities

• Work as a GSR and setup/maintain breakfast 5:30 AM–7:00 AM daily.
• Attend to guests on check-ins, emergencies, complaints.
• Maintain control of hotel keys and logs.
• Assist with guest check-ins/check-outs and payments as needed.
• Stay updated on hotel policies, safety procedures.
• Provide directions and information on services and local areas.
• Log events and post payments to guest folios.
• Operate location computer systems and software.
• Respond to emergencies and assist first responders when needed.
• Cover another nearby hotel during staffing needs.

Skills

Reading & writing

Hotel PMS

MS Office

English fluency

Communication

Customer service

Time management

Numerical skills

Professional appearance

Self-starter

Education

High school diploma or GED

Tools

Hotel PMS

Microsoft Office

Computer systems

Job description

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to log, in writing, events and prepare routine correspondence.


• Ability to operate the hotel mobile phone.


• Ability to speak effectively before groups of customers. Must be proficient in reading and speaking English.


• Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.


• Excellent oral and written communication skills.


• Friendly, cooperative manner and patience in dealing with guests and staff.


• Must maintain a professional appearance and demeanor.


• Self-starter with the ability to prioritize and handle issues under pressure.


• Strong time management and problem-solving skills.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.


• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

ENVIRONMENTAL JOB REQUIREMENTS

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• The employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request.


• While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.


• The noise level in the work environment is usually quiet to moderate.


• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• While performing the duties of this job, the employee is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The employee is occasionally required to stoop, kneel, or smell.

MINIMUM QUALIFICATIONS

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Job Description

POSITION PURPOSE AND SUMMARY

The NSR Suites Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction.

Excellent opportunity to live onsite. The employee who performs in this position is provided with a hotel room for lodging as part of their employment and is on the overnight on-call schedule. The employee must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.

MAJOR / KEY JOB DUTIES

The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift.

• Required to work in a GSR capacity and setup and maintain breakfast from 5:30 AM to 7:00 AM daily


• Attending to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.


• Maintain control of all hotel keys, including safeguarding from mishandling or theft.


• Logging keys in and out, when necessary.


• Organizes, confirms, processes, and conducts limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.


• Keeps abreast of hotel policies, training, and safety procedures.


• Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.


• Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.


• Maintains proficiency in all location computer and software systems.


• Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.


• When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs.


• Other job duties as assigned by manager.

BENEFITS

• Weekly Pay!


• Competitive Wages


• Great working environment


• Employee Recognition Programs


• Vision Insurance


• 401(k) Savings Plan


• Employee Assistance Program (EAP)


• Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges
Pay range information for the position you are applying for is below.

Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management LLC is an Equal Opportunity Associate. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Compensation

15.00-15.00

Location(s)

Rockford - I-90 -752

undefined

Extended Stay America

Employer Privacy Policy

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call 980.279.8140; leave a message for the HR Accommodation Department to let us know the nature of your request and we will contact you directly to discuss further.

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service