NPMD Patient Care Coordinator / Office Assistant

All Seniors; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

NPMD is seeking a patient care coordinator and office assistant for an in-person role in the Los Angeles area. The position involves handling phones, referrals, records, scheduling, follow-up, and daily office tasks to keep the clinic organized.

Strong organizational skills and the ability to communicate clearly with patients, caregivers, and staff are essential. The role may be full-time or part-time, with compensation at $20 per hour.

Qualifications

• Medical office, patient coordination, front desk, administrative, or customer-service experience preferred.
• Strong organization, follow-through, and written communication.
• Comfort with computers, phones, email, documents, and EHR or office systems.
• Ability to handle sensitive information with professionalism and discretion.

Responsibilities

• Answer calls, organize messages, and route patient requests to the right team member.
• Support appointment scheduling, confirmations, reminders, and follow-up tasks.
• Help organize referrals, forms, incoming records, outgoing records, and patient documentation.
• Track open office tasks so patients and staff are not left guessing about next steps.
• Coordinate between front desk, medical assistants, providers, and administrative leadership.
• Assist with scanning, filing, supplies, intake packets, and general office workflow.
• Use respectful communication with older adults, caregivers, families, and clinical staff.

Skills

Customer service

Phone communication

Medical office coordination

EHR usage

Data privacy

Education

High school diploma or GED

Tools

Office software

Job description

Patient Care Coordinator / Office Assistant Job at NPMD in Los Angeles

Pay: $20 per hour. Location: Los Angeles / Encino area. Schedule: Full-time or part-time, depending on clinic needs and applicant availability.

NPMD is hiring a flexible patient care coordinator and office assistant who can help with phones, referrals, records, scheduling, follow-up, and everyday office problem solving. This is a strong fit for an all-around person who likes keeping a busy clinic organized.

Quick answer

This is a $20 per hour in-person patient care coordinator/office assistant job with the NPMD clinic team in the Los Angeles / Encino area.

Why this role matters

Patients often need help connecting the pieces of a visit: appointments, records, calls, referrals, paperwork, and follow-up. A strong coordinator helps prevent dropped details and gives the office a more reliable rhythm.

What you will do

• Answer calls, organize messages, and route patient requests to the right team member.


• Support appointment scheduling, confirmations, reminders, and follow-up tasks.


• Help organize referrals, forms, incoming records, outgoing records, and patient documentation.


• Track open office tasks so patients and staff are not left guessing about next steps.


• Coordinate between front desk, medical assistants, providers, and administrative leadership.


• Assist with scanning, filing, supplies, intake packets, and general office workflow.


• Use respectful communication with older adults, caregivers, families, and clinical staff.

A strong day in this role looks like

• Open patient tasks are tracked and followed through.


• Messages are clear enough for the clinical team to respond without chasing details.


• Referrals and forms are organized and easy to find.


• The front office feels calmer because small issues are handled before they become bigger ones.

Required qualifications

• Medical office, patient coordination, front desk, administrative, or customer-service experience preferred.


• Strong organization, follow-through, and written communication.


• Comfort with computers, phones, email, documents, and EHR or office systems.


• Ability to handle sensitive information with professionalism and discretion.

Preferred strengths

• Experience with referrals, authorizations, records, or healthcare scheduling.


• Bilingual language skills helpful.


• Comfort helping older adults, caregivers, and families navigate practical next steps.

Skills that help you stand out

Helpful skills include patient coordination, referral tracking, scheduling, records organization, phone communication, EHR use, and careful follow-up.

Work environment

This is an in-person medical-office position supporting the NPMD clinic team and older adults, families, and patients in the Los Angeles area. The right person is dependable, calm under pressure, respectful with patients, and comfortable switching between front-office, back-office, and patient-support tasks when the day requires it.

Compensation and schedule

This position pays $20 per hour. Schedule options may include full-time or part-time shifts based on clinic coverage needs. Final schedule, start date, and any additional benefits or training details are reviewed during the interview process.

All Seniors Foundation is an equal-opportunity employer and supports inclusive hiring. Applicants from all backgrounds are encouraged to apply. Bilingual English/Spanish, Armenian, Russian, Hebrew, Korean, Farsi, Mandarin, or other Los Angeles-area language skills are helpful but not required unless stated for a specific role.

Medical office, patient coordination, front desk, administrative, or customer-service experience preferred. Strong organization, communication, computer comfort, and confidentiality required. Education: High school diploma or GED preferred Experience: 6+ months medical office, care coordination, administrative, or customer-service experience preferred