NPI & PLM Program Lead — Service Operations

Ciena; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Ciena is seeking a Senior PM for Service Operations Enablement to drive the NPI process and delivery across the product lifecycle. You will own the enablement roadmap, collaborate with IPTs and engineering, and coordinate repair NPI activities with internal teams and global partners.

This role emphasizes strong leadership, data-driven decisions, and cross-functional coordination. Qualified candidates bring 10+ years in product or project management within high-technology environments, PLM

Qualifications

• Experience leading complex projects from concept to execution in high-tech environments.
• Strong collaboration with global, cross-functional teams in fast-paced settings.
• Proven ability to deliver operational improvements and cost reductions.

Responsibilities

• Drive service operations enablement as part of NPI.
• Own the enablement roadmap and Plan of Record for all NPI activities.
• Coordinate PM activities across internal teams and external partners.
• Analyze demand to plan and scale repair capacity with partners.
• Lead initiatives delivering measurable cost reductions and improved cycle time.

Skills

Project management

Cross-functional leadership

Communications

Education

Bachelor’s degree in Engineering or related field

PMP certification

Tools

PLM software

Job description

Ciena is seeking a Senior PM for Service Operations Enablement to drive the NPI process and delivery across the product lifecycle. You will own the enablement roadmap, collaborate with IPTs and engineering, and coordinate repair NPI activities with internal teams and global partners.

This role emphasizes strong leadership, data-driven decisions, and cross-functional coordination. Qualified candidates bring 10+ years in product or project management within high-technology environments, PLM