Now Hiring - Receptionist / Front Office

Scott Bird - State Farm Insurance; Athens (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading insurance agency seeks a motivated Front Office - Team Member to ensure excellent service standards and handle customer inquiries. Ideal candidates will have strong communication skills, be willing to obtain an insurance license, and have a passion for helping others. The role offers growth potential and paid time off.

Benefits

Paid Time Off (vacation and personal/sick days)

Growth potential and opportunity for advancement

Qualifications

• Strong phone contact handling skills and active listening.
• Willingness to obtain Property and Casualty insurance license.
• Excellent communication and presentation skills.

Responsibilities

• Ensure excellent service standards and respond efficiently to inquiries.
• Manage incoming calls and handle customer complaints.
• Keep records of customer interactions and process customer accounts.

Skills

Communication

Problem-solving

Active listening

Customer service

Multi-tasking

Empathy

Outbound calling

Education

Property and Casualty insurance license (willing to obtain)

Job description

Scott Bird - State Farm Agency, located in Nacogdoches, TX has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Responsibilities include but not limited to :

• Provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
• Manage incoming calls
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

You will receive :

• Paid Time Off (vacation and personal / sick days)
• Growth potential / Opportunity for advancement within my office

Ideal Candidate :

• Must be willing to obtain Property and Casualty insurance license
• Strong phone contact handling skills and active listening
• Comfortable with making outbound calls
• Genuinely excited to help customers
• Patient, empathetic, and passionately communicative; loves to talk
• Ability to empathize with and advocate for clients when necessary
• Strong Problem-solving skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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