NOW HIRING — Lead Sales Associate

Child Care Resources Inc; Westborough (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is searching for a Lead Sales Associate passionate about cycling and customer service. In this dynamic role, you'll connect customers with the right bikes and gear, ensuring exceptional experiences in a vibrant retail setting. You'll lead the sales floor, support team performance, and help cultivate a community around cycling. This employee-owned company values collaboration and offers extensive training and professional development opportunities. If you're enthusiastic about cycling and eager to share that passion with others, this position is a perfect fit for you.

Benefits

Employee Purchase Discounts

Health Insurance (Full-time)

Profit-sharing

Employee Stock Ownership Plan (ESOP)

Bike-friendly Workplace

Staff Training Programs

Qualifications

• Passion for cycling and providing exceptional customer service.
• Strong communication skills and ability to work in a team.

Responsibilities

• Provide exceptional customer service and product recommendations.
• Assist with floor leadership and maintain store organization.
• Support training and onboarding of new sales team members.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Sales Performance

Cycling Knowledge

Job description

Summary

Landry’s Bicycles is seeking a Lead Sales Associate to help customers achieve their cycling goals and grow their passion for riding. In this role, you’ll connect people to the right bikes, gear, and services—delivering transformational customer experiences in a fast-paced, community-driven environment.

This is more than just a retail job. It’s a customer-focused, product-driven, passion-powered role that blends cycling knowledge with exceptional hospitality. You’ll help lead the sales floor, support the team in delivering consistent service, and drive sales performance that supports Landry’s mission to improve lives and grow ridership by promoting bicycling for fun, fitness, and transportation.

Who You Are

• Passionate about cycling and excited to help others find joy on two wheels.
• Friendly, confident, and enthusiastic about people—you thrive in a social, energetic sales environment.
• Proactive and adaptable, with a willingness to lead by example on the sales floor.
• A clear communicator, capable of working as part of a team and independently.
• Detail-oriented, self-motivated, and invested in growing your own product knowledge and sales skills.

Duties

Key Duties include:

• Provide exceptional customer service by actively listening to needs, offering product recommendations, and making each customer feel welcome and valued.
• Maintain deep product knowledge of bicycles, accessories, clothing, and services—and stay current with new arrivals and technologies.
• Assist with floor leadership, helping set the tone for staff energy, pace, and sales support during daily operations.
• Execute daily merchandising, restocking, and store upkeep to ensure a clean, organized, and inspiring retail environment.
• Support training and onboarding of new sales team members, modeling Landry’s customer service and brand values.
• Educate customers about Landry’s service programs, rides, and events to grow deeper relationships and community connection.
• Take initiative to achieve personal and store-wide sales goals, while maintaining a customer-first approach.

Requirements

Preferred Qualifications:

• Passion for cycling ready to share with others
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Ability to periodically lift 40 pounds

Benefits

Why Work at Landry’s?

Landry’s is an employee-owned company and one of America’s Best Bike Shops. We offer a collaborative, purpose-driven work culture that celebrates cycling, learning, and community.

Benefits include:

• Extensive staff training programs and professional development
• Generous employee-purchase discounts
• Health Insurance (Full-time)
• Profit-sharing and Employee Stock Ownership Plan (ESOP)
• Bike-commuting accommodations and a bike-friendly workplace

Landry’s is an equal opportunity employer and encourages people of all backgrounds and riding styles to apply.