Guest Services - Bank of America Stadium

BEST Crowd Management; Charlotte (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Daily Pay

Weekly Pay

Career growth

Training programs

Flexible scheduling

Diversity & inclusion

Job summary

BEST Crowd Management is seeking an Event Security Officer at Bank of America Stadium in Charlotte, NC. The position focuses on maintaining safety for attendees, staff, and property with a professional security presence during events.

You will patrol, monitor access, assist guests, and coordinate with law enforcement and emergency services while upholding BEST’s standards and providing exceptional service.

Qualifications

• Reliable, professional demeanor with strong communication and observation skills.
• Ability to stand or walk for extended periods and work in a fast-paced event environment.
• Experience in event security or related fields is advantageous.
• Must pass background check and drug screening; possess or obtain a security license if required.

Responsibilities

• Maintain a visible, professional security presence per client and company standards.
• Patrol assigned areas to deter incidents and ensure attendee safety.
• Monitor access points, perform bag checks, and screening where required.
• Respond promptly to security incidents and emergencies, including medical events.
• Collaborate with staff, law enforcement, and emergency services as needed.
• Assist attendees with directions and information, delivering customer service.
• Report incidents to supervisors and document activities for leadership.
• Uphold company policies and security procedures during shifts.

Skills

Communication

Observational skills

Problem-solving

Teamwork

Customer service

Physical fitness

Flexibility

Stamina

Education

High school diploma or equivalent

Some college education preferred

Job description

Job Title: Guest Services - Bank of America Stadium

Company: BEST Crowd Management

Location: Charlotte, NC

Pay rate: $15 / hr

Summary

Join the dedicated and professional team at BEST Crowd Management, a leading provider of crowd management and event security services. With a commitment to excellence and a focus on safety, BEST Crowd Management ensures the success of various events by providing top-notch security solutions. As an Event Security Officer, you will play a critical role in upholding our reputation by ensuring the safety and security of attendees, staff, and property.

Responsibilities

• Make a positive impact by maintaining a visible and professional presence to the standards of the client as well as BEST.
• Patrolling assigned areas to deter unauthorized activities and ensure the safety of everyone present.
• Monitor access points, conduct bag checks, perform entry screenings, and remain vigilant to any suspicious parties or situations.
• Respond promptly and effectively to any security incidents or emergencies, including medical emergencies, disturbances, or unauthorized entry.
• Collaborate with event staff, law enforcement, and emergency services to coordinate security efforts and resolve any issues that arise.
• Provide exceptional customer service by assisting attendees, answering questions, and offering directions when needed.
• Report any security related occurrences or incidents to the appropriate supervisor, law enforcement, or medical personnel.
• Create and maintain documentation of any relevant activity performed or observed and submit this documentation to the leadership team.
• Uphold company policies, procedures, and guidelines to maintain a high standard of professionalism and security effectiveness.

Requirements

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in event security, law enforcement, or a related field is advantageous.
• Possess strong physical fitness and the ability to stand or walk for extended periods.
• Exhibit excellent observational and problem-solving skills.
• Demonstrate exceptional communication and interpersonal skills.
• Work effectively in a team and collaborate with individuals from diverse backgrounds.
• Maintain flexibility to work evenings, weekends, and holidays based on event schedules.
• Possess a valid security license or be willing to obtain one (if required by local regulations).
• Successfully pass a background check and drug screening.

Benefits

• Enjoy competitive pay based on your experience and qualifications.
• Daily Pay and Weekly Pay options available.
• Take advantage of opportunities for career growth and advancement within the company.
• Enhance your skills and knowledge through training and development programs.
• Benefit from flexible scheduling options to accommodate your personal needs.
• Be part of a positive and supportive work environment that values diversity and inclusion.

EEOC Statement

It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #539406-GP