Northeast Associate

Richland Library; Columbia (SC); On-site; USD 28,000 - 34,000; Full time

Job summary

Richland Library Northeast in Columbia, SC seeks a friendly library assistant who delivers outstanding customer service, helps manage daily operations, and answers patrons about services and programs.

You will assist with materials, equipment, programming for adults and children, and help maintain shelves, statistics, and cash reconciliations. Weekend work is required; two years post‑high‑school education and clerical experience preferred.

Qualifications

• At least two years of post high school education from an accredited college or university.
• At least one year clerical or other relevant work experience; equivalent training/experience may be considered.
• Excellent communication and technical skills, including a good understanding of technology.

Responsibilities

• Assist Manager and librarians with the overall management and leadership of the Library, helping to keep workflow moving and meet customer experience expectations.
• Answer directional and informational questions about the Library, including its services, materials, programs, and initiatives.
• Assist customers with equipment, materials, procedures, and information.
• Promote efficiencies, including correct location and condition of items so customers receive what they need.
• Contribute to understanding and maintaining the system for organizing and moving materials.
• Assist with adult and children’s programming.
• Support opening/closing procedures; maintain supplies, statistics and cash reconciliations; help with shelving and keeping the collection current.
• Perform other duties as required or assigned.

Skills

Customer service

Communication skills

Technical proficiency

Teamwork

Education

Two-year college education

Job description

• Effectively demonstrates the characteristics of being energetic, outgoing, and strongly customer-service oriented, including the application of Richland Library’s customer service standards.
• Assists Manager and librarians with the overall management and leadership of the Library, including helping to keep the workflow properly moving and meeting customer experience expectations.
• Answers directional and informational questions about the Library, including its services, materials, programs, and initiatives.
• Assists customers with equipment, materials, procedures, and information.
• Acts to find and promote efficiencies, including working to help ensure correct location and condition of items and materials so that customers receive materials and services they desire.
• Contributes effectively to understanding and maintaining the system for organizing and moving materials through the system.
• Assists with adult and children’s programming.
• Actively supports the needs of the library, including completion of opening and closing procedures; maintaining supplies, statistics and cash reconciliations; cleaning, checking, and trouble-shooting equipment; shelving materials and sustaining the library’s collection.
• Performs other duties as required or assigned.

Requirements:

• At least two years of post high school education from an accredited college or university.
• At least one year clerical or other relevant work experience; equivalent combination of training and experience may be considered.
• Excellent communication and technical skills, including a good understanding of technology.
• Ability to perform all job duties.

Location, Salary & Hours:

Where: Richland Library Northeast, 7490 Parklane Road, Columbia, SC 29223

Salary range: $30,713. per year plus benefits .

Hours:37.5 hours per week on rotating weekend schedule:

Job Classification Level 104 (FLSA Status: Non-Exempt)

** Richland Library may change location and schedule of any library job.

No phone calls and/or in person inquiries regarding status of applications. Applicants selected for interview will be contacted by phone.

Why the Richland Library?

• Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.
• The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.
• We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.
• We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.