Lower Richland Manager

Richland Library; Hopkins (SC); Vor Ort; USD 50.000 - 61.000; Vollzeit

Zusammenfassung

Richland Library in Hopkins, SC is seeking a proactive library leader to manage operations, guide staff, and develop community programs. This role emphasizes outstanding customer experiences, staff development, and partnership-building with local organizations.

The position requires a relevant bachelor’s degree (MLIS preferred) and at least two years of supervisory experience in library or customer-service settings. A valid driver’s license is also required.

Qualifikationen

• Bachelor’s degree or MLIS preferred with transcripts presented upon hire.
• Minimum 2 years of relevant experience in library, hospitality, or customer service management.
• Valid driver’s license with safe driving record.
• Ability to perform duties of the job.

Aufgaben

• Lead department or branch and exemplify service excellence on the floor and behind the scenes.
• Coach, mentor, supervise, and develop staff and volunteers.
• Develop and conduct programs for the community served by the branch.
• Oversee operations, scheduling, and staffing to maintain service standards.
• Collaborate with community partners and act as a library liaison with local groups.
• Provide reference, bibliographic, and reader’s advisory assistance.
• Monitor collection development and analyze budgets and statistics.

Kenntnisse

Customer service

Leadership

Staff supervision

Program development

Community engagement

Communication

Budget analysis

Ausbildung

Bachelor's degree in relevant field

MLS/MLIS preferred

Tools

Library management software

Microsoft Office

Jobbeschreibung

• Effectively demonstrates characteristics of being enthusiastic, outgoing, and strongly customer-service oriented, including the application of the Richland Library’s customer engagement standards.
• Greets customers & successfully ascertains individualized needs and/or requirements for each customer.
• Engages, encourages, and assists diverse customers in all areas of the Library in a welcoming, professional, and respectful manner.
• Manages a popular library that operates approximately 58 hours per week.
• Acts as the leader of the department or branch: provides the best possible example and model of excellence, both on the floor and behind-the-scenes.
• Coaches, mentors, guides, and effectively supervises staff honestly, directly, and consistently to achieve new levels of excellence.
• Actively engages and manages staff, including initiating and implementing plans for employee development.
• Demonstrates excellent communication skills with staff, customers, community partners, and Richland Library leadership.
• Continually trains and develops staff in areas such as exceptional customer experiences, product knowledge, collection management, and visual merchandising.
• Recruits, interviews, hires, and retains a diverse and talented group of staff and volunteers.
• Collaborates with other team members to develop and conduct programming that best serves the branch’s specific community.
• Explores and cultivates community partnerships; participates in local organizations, community events; acts as a Library liaison to the community.
• Oversees library operations to ensure customer experience standards; delivers an organized schedule and effective staffing.
• Demonstrates ability to learn quickly and to apply new skills and knowledge easily, including technology and procedures.
• Resolves complex circulation problems successfully; interprets and communicates library policies and procedures to customers and staff.
• Plans, develops, and conducts programs for and with community groups.
• Represents the library at community and group meetings.
• Answers directional and informational questions about the Library, including services, materials, programs, and initiatives.
• Evaluates and analyzes the branch collection as part of an orderly collection development process; maintains current collection based on customer needs.
• Analyzes library statistics and budget preparation; identifies new strategies for maximizing results, and reports this information to staff and upper management.
• Provides reference, bibliographic and reader’s advisory assistance.
• Develops, participates, and performs special activities and other duties as required or assigned.

Requirements:

• A bachelor’s degree from an accredited college in a highly relevant field and a minimum of 2 years of documented relevant work experience, including work that would demonstrate the knowledge, skills, and abilities (for example, library, hospitality or customer service management). ALA accredited MLIS degree is preferred but not required (with MLIS degree the experience requirement may be reduced). Transcripts must be presented upon hire.
• Valid driver’s license with safe driving record.
• Ability to perform duties of job.

Location, Salary & Hours:

Where: Richland Library Lower Richland, 9019 Garners Ferry Road, Hopkins, SC 29061

Salary: $55,575.00 per year starting salary plus excellent benefits .

Hours: 37.5 hours per week on rotating weekend schedule:

Mon. 9-5:30, Tue. 12-8, Wed. 9-5:30, Thur. 9-5:30, alternating Fri./Sat. 9-6

Job Classification Level 114 (FLSA Status: Exempt)

Richland Library may change location and schedule of any library job.

Why the Richland Library?

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: "to enhance the quality of life for our entire community"; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.

We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.