North Miami #20 Host

Flanigan; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Five day week

Paid vacation

Health insurance

401K

50% shift meals

Job summary

Flanigan’s is seeking a friendly host/hostess to greet guests as they arrive, manage seating and the wait list, and answer questions with a positive, guest‑focused attitude. You will escort guests to tables, maintain the foyer, and coordinate with the management team to ensure smooth service.

The role requires the ability to speak, read, and write English, plus Florida food safety certification. A 5‑day work week with opportunities for growth and benefits is offered.

Qualifications

• Complete and pass Florida Responsible Vendor program as per Florida statutes.
• Complete and pass Florida food safety certification program.

Responsibilities

• Greet guests with a welcoming attitude and guide them to their tables.
• Escort guests to tables and manage seating flow for efficient dining.
• Maintain a neat host/hostess area and restock menus as needed.
• Answer phones, field questions, and direct guests to the appropriate staff.
• Manage and communicate guest questions or concerns to the manager on duty.
• Handle shift changes and opening/closing duties as assigned.
• Conclude guests’ visit with a friendly farewell and thanks.

Skills

Customer service

English proficiency

Job description

Overview

You’re the first smiling face our guests see every time they enter a Flanigan’s, and likely the last as they go on their merry way. You set the tone for the entire experience, greeting all of our friends and family in a warm and welcoming way. You help usher guests to their tables, manage the flow of seating, field inquiries, and greet people on the way out, just as nicely as on the way in. We’re always looking for the most friendly, hospitable people to join the team.

Responsibilities

• Displays and maintains a cheerful and courteous temperament, as well as displays a neat and clean professional image
• Greets guests with Flanigan’s "Smile Talk"
• Engages guests in Flanigan’s "Smile Talk" while escorting them to table in a timely manner
• Efficiently manages the Wait List for seating
• Communicates guest’s questions or concerns to Manager on duty
• Keeps foyer, host/hostess station, wait area clean and free of debris, restocks and cleans menus
• Restock and maintain restroom cleanliness for guest
• Answers telephone within 4 rings, and answers guests’ questions, and/or directs guests to proper staff member
• Conclude guests’ visit with Flanigan’s "Smile Talk"
• Perform shift changes, opening/closing duties, assigned sidework

Qualifications

• Can reach, bend, stoop frequently
• Able to lift up to 50 lbs.
• Ability to speak, read and write English
• Complete and pass Florida Responsible Vendor program, in compliance with Flanigan’s and Florida statutes
• Complete and pass food safety certification program, in compliance with Flanigan’s and Florida statutes

Benefits

• Five (5) Day Work Week
• Paid Vacation: One Week after Year One, Two Weeks after Two Years, and Three Weeks after Ten Years
• Health Insurance – Medical & Dental Programs Available
• 401K Plan – Immediate Eligibility. Must be 21 or Over to Enroll
• Shift Meals at 50% Off