North County Cadillac GMC - Service Advisor

North County Ford Inc.; Escondido (CA); On-site; USD 60,000 - 140,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Life Insurance

401K plan

Flexible Spending Accounts

Advancement opportunities

Job summary

North County Cadillac GMC in Escondido, CA is seeking an experienced Service Advisor to join our busy service department. The role involves greeting customers, diagnosing concerns with your team, and advising on vehicle care to maintain manufacturer standards.

Responsibilities include estimating labor and parts, obtaining approvals, updating customers on progress, and securing payment. Automotive dealership experience is preferred; training is provided as needed.

Qualifications

• Experience preferred but not required.
• Ability to use basic accounting and math.
• Ability to use PC and dealership software.
• General knowledge of vehicle mechanical operations.
• Strong communication skills, both oral and written.
• Ability to work independently and in a team.

Responsibilities

• Greet customers promptly, professionally, and warmly.
• Communicate with customers to identify problems or concerns.
• Collect customer and vehicle data using dealership systems.
• Advise on vehicle care and manufacturer recommendations.
• Provide labor and parts estimates and obtain approvals.
• Explain additional work and timescales to customers.
• Monitor repair progress and update customers as needed.
• Ensure payment is completed before vehicle leaves.
• Maintain CSI above group average.
• Conduct transactions legally and ethically.

Skills

Customer service

Communication

Attention to detail

Teamwork

Integrity

Tools

MS Office

ADP

CDK

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

North County Cadillac GMC - Service Advisor

Full Time Escondido, CA, US

Salary Range: $60,000.00 To $140,000.00 Annually

Join the Crowley Car Company Family of Dealerships at North County Cadillac GMC!

North County Cadillac GMC is seeking an experienced professional and outgoing Service Advisor to join us in supporting our dealership staff and customers while assisting building and representing the brand! In this role, the Service Advisor will work directly with our customers on their vehicle repair needs. A great opportunity awaits the right individual in our fast paced and busy Service Department. We provide a highly competitive compensation plan, along with the security of being part of an award-winning location and team.

Pay:$60,000 - $140,000 Annually

What are the day-to-day responsibilities?

• Ensures prompt, professional, friendly, and timely greeting of all customers.
• Communicates with service customers to determine the nature of the problem or concern.
• Obtains customers and vehicle data utilizing current dealership technology.
• Advises customer on care of their vehicle and the value of maintaining the vehicle in accordance with manufacturer’s specifications and provides suggestions for maintenance.
• Provides customer estimates of labor and parts and obtains approval for work to be done.
• Fully explains to customers any additional work that is required, including additional cost and time consideration based on timely multi-point inspection.
• Follows up on the progress of each repair throughout the day and updates the customer regarding any changes to initial agreement or timeline.
• Ensures payment for all repairs is secured before vehicle leaves the dealership.
• Maintains Customer Satisfaction Index (CSI) rating above group rating.
• Conducts all transactions in a professional, legal, and ethical manner.

What are the requirements for this job?

• Previousexperience preferred, but not required.
• Skill and ability to apply and perform basic accounting functions and mathematic operations including addition, subtraction, multiplication, and division.
• Skill and ability to use personal computers and related software applications, including MS Office, ADP,CDK and dealership specific software.
• Must have general knowledge of vehicle mechanical operations.
• Orientation to profitability.
• Skill and ability to communicate ideas and instructions clearly and concisely to both customers and technicians in a professional manner.
• Skill and ability to communicate effectively, both orally and in writing.
• Must maintain a high level of integrity.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Proven ability to work independently and in a team environment, promoting positive working relationships.
• Must have excellent interpersonal abilities and customer service skills.
• Must be able to maintain composure & a positive attitude under pressure
• Must be able to drive vehicles with manual transmission.

Automotive Dealership Experience Preferred

North County Cadillac GMC offers a full comprehensive benefit package including Medical and Dental Insurance, Life Insurance, a 401K plan, Flexible Spending Accounts, advancement opportunities and much more!