North America Data Consultancy Lead

Walr; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Walr is seeking a senior industry professional to lead the Data Consultancy team in North America, guiding a 6+ person team and shaping a leading data consultancy proposition. You will partner with commercial and product teams to deliver high-value client outcomes and scalable processes.

You’ll bring 10+ years in market research, strong leadership, and a consultative mindset. This role offers impact, growth, and ownership in a fast-growing scale-up.

Qualifications

• ~10+ years’ experience in the market research industry, with a strong track record in project management or consultancy-type roles.
• Good knowledge of market research disciplines and experience of delivering bespoke quantitative research and data.
• Proven ability to manage and lead a team of direct reports, together with the ability to soft influence teams and individuals that sit in other areas of the business.
• Experience of leading and getting the best out of multi-disciplinary teams.
• Excellent client management: professional, reliable, and able to act as a trusted partner and advisor. A clear and proactive communication style that builds client confidence.
• Excellent timeline and priority management: comfortable evaluating competing priorities and making trade-offs.
• Services mindset: a delivery professional who lives for engaging with clients daily and leading teams to deliver outcomes.
• Attention to detail: naturally detail oriented and takes pride in delivering high quality, error-free deliverables to clients.
• Welcomes a challenge: able to work under pressure in a fast-paced environment where internal and external expectations are high.
• Continuous learner: Eager to learn and apply new technologies and frameworks.
• Enjoys problem solving: leans into, rather than running away from, problems. Comfortable with independent issue resolution and root-cause analysis to prevent recurring issues.
• Strong communication skills: Business level English comprehension and the ability to communicate clearly, in writing and orally, with any client, team member or key stakeholder regardless of technical background

Responsibilities

• Lead the North American Data Consultancy team, whose job it is to deliver high-quality data to our clients, whilst working in a way that delights them
• Oversee delivery of all projects managed by the team, and be the point of escalation for especially complex or technical projects
• Manage and own select projects that are deemed critical from a client and commercial perspective. For these projects align internal teams and the client on survey design, sample plan, timelines and deliverables, and make suggestions for improvement throughout the process
• Raise quality and efficiency across all aspects of the team’s work. Look at existing operations with a critical eye, design and implement improved ways or working, and inspire the team to deliver an exceptional service every time
• Act as a senior consultant to clients, looking beyond the immediate project brief to understand their broader objectives, challenge approaches where appropriate, and recommend solutions that balance research quality, respondent experience, feasibility, speed, cost and commercial outcomes
• Demonstrate expert knowledge of the Walr proposition and platform to give clients confidence, and contribute to the growth of key client accounts by delivering a high quality, professional service
• Ensure understanding and adoption within the team of new platform features developed by the Product & Innovation team
• Translate the needs of clients and the team into platform and feature improvements, and develop a close working relationship with the Product & Innovation team to get these on the roadmap and deployed
• Lead by example in all areas of the role, and support and coach other members of the team
• Partner closely with Commercial throughout the client lifecycle - from pitches, proposals and solution design through delivery and ongoing account development - providing the technical and operational expertise needed to help Walr win new work and expand existing client relationships

Skills

Team leadership

Client management

Project management

Market research

Data consultancy

Communication

Strategic thinking

Problem solving

Stakeholder management

Mentoring

Job description

Walr is seeking a senior industry professional to lead the Data Consultancy team in North America, guiding a 6+ person team and shaping a leading data consultancy proposition. You will partner with commercial and product teams to deliver high-value client outcomes and scalable processes.

You’ll bring 10+ years in market research, strong leadership, and a consultative mindset. This role offers impact, growth, and ownership in a fast-growing scale-up.