North America Claims Director - Strategy & Leadership

Circle K; Raleigh (NC); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

Circle K Stores Inc. in Raleigh, NC, seeks a senior claims executive to lead the North American strategy across the US, Canada, and Mexico.

You will oversee General Liability, Property Damage, and Canadian Claims while standardizing investigation, reserving, and settlement practices. The role requires 10+ years in casualty/claims, 5+ years in leadership, and strong experience with complex litigated claims, TPAs, insurers, and defense counsel.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 10+ years of progressively responsible casualty, automobile, property damage, litigation, or corporate claims experience.
• 5+ years of leadership experience, including responsibility for managers, supervisors, or geographically dispersed teams.
• Experience managing complex, litigated, high‑severity, and catastrophic claims and overseeing TPAs, insurers, and defense counsel.
• Strong knowledge of reserving, settlement evaluation, litigation strategy, claims analytics, and financial reporting.
• Demonstrated executive communication, negotiation, change leadership, and cross‑functional influence.

Responsabilités

• Lead the North American claims strategy and operating model across the United States, Canada, and Mexico.
• Provide leadership to General Liability and Litigation, Property Damage, Canadian Claims, and supporting claims teams.
• Establish consistent standards for investigation, reserving, escalation, settlement, litigation, subrogation, recovery, and closure.
• Oversee complex, high-exposure, catastrophic, and reputationally significant matters; direct mediation, settlement, and trial‑readiness strategy.
• Lead TPA, insurer, defense counsel, investigation vendor, and claims service‑provider governance and performance management.
• Monitor frequency, severity, reserve development, litigation, legal spend, inventory aging, closure rates, recoveries, and service outcomes.
• Own claims process and reporting requirements for ServiceNow, Riskonnect, carrier systems, dashboards, and data governance.
• Standardize incident‑to‑claim workflows and strengthen timely evidence preservation, claimant contact, carrier reporting, and escalation.
• Develop leaders and claims professionals, establish succession plans, and align resources with workload and exposure.
• Partner on insurance renewals, actuarial reviews, loss forecasts, underwriting presentations, and executive reporting.

Connaissances

Claims leadership

Executive communication

Litigation strategy

TPA management

ServiceNow

Riskonnect

Cross-functional

Negotiation

Strategic planning

Formation

Bachelor's degree

Outils

ServiceNow

Riskonnect

Claims systems

Actuarial tools

Description du poste

Circle K Stores Inc. in Raleigh, NC, seeks a senior claims executive to lead the North American strategy across the US, Canada, and Mexico.

You will oversee General Liability, Property Damage, and Canadian Claims while standardizing investigation, reserving, and settlement practices. The role requires 10+ years in casualty/claims, 5+ years in leadership, and strong experience with complex litigated claims, TPAs, insurers, and defense counsel.