Senior QA & Audit Lead, NA Claims (Hybrid)

AXIS (AXIS Capital); Short Hills (NJ); Hybrid; USD 140,000 - 160,000; Full time

Job summary

AXIS Capital is seeking a Senior Manager for Quality Assurance and Compliance in North America Claims. The role leads audit programs, oversees TPA oversight, and drives QA improvements across complex claim operations.

Responsibilities include analytics, reporting, and remediation across multiple lines of business, with a focus on regulatory compliance and operational excellence in a hybrid in-office setting.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Strong analytical and communication skills.
• Experience in commercial P&C insurance, claims audits, or compliance.
• Experience working with TPAs and vendor oversight.
• Ability to manage multiple audits and deadlines in a fast-paced environment.

Responsibilities

• Lead North America claims audit programs including claim handler audits and TPA oversight.
• Coordinate end-to-end audit execution across multiple lines of business.
• Develop dashboards, scorecards and management reports on audit outcomes.
• Monitor remediation progress and escalate material issues.
• Collaborate with Compliance, Legal, Internal Audit, and Claims leadership.

Skills

Analytical skills

Communication skills

Project coordination

Organizational skills

Stakeholder management

Vendor management

Technical claims judgment

Excel proficiency

Education

Bachelor's degree

Advanced degree (CPCU/AIC/ARM/CFE/CIA/CPA/JD)

Tools

Excel

PowerPoint

Word

Job description

AXIS Capital is seeking a Senior Manager for Quality Assurance and Compliance in North America Claims. The role leads audit programs, oversees TPA oversight, and drives QA improvements across complex claim operations.

Responsibilities include analytics, reporting, and remediation across multiple lines of business, with a focus on regulatory compliance and operational excellence in a hybrid in-office setting.