Nordic Center Guest Services & Rentals Pro

Vail Resorts; Leavenworth (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free passes for employees

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Job summary

Vail Resorts in Washington’s Stevens Pass Nordic Center is hiring Nordic Center personnel for the upcoming winter season. You will manage daily operations, rental and retail duties, and guest services, while delivering introductory lessons and guiding guests through snowshoe information.

We offer full-time and part-time roles with a focus on safety, customer service, and hands-on training. This seasonal position provides competitive wages, housing options, and access to mountain passes and

Qualifications

• Must have a High School Diploma or equivalenteducation.
• Must have excellent guest service and interpersonal skills.
• Must be fluent in all aspects of the English language (spoken and written).
• Must have excellent communication skills and be able to carry out oral and written instructions, requesting clarification when needed.
• Must have basic knowledge of diagonal stride and skate skiing, word processing and spreadsheet programs, and internet navigation.
• Must be available to work holidays and weekends.
• Must be able to develop and maintain effective working relationships and perform well in a team.
• Must be able to work in inclement weather in a high alpine environment.
• Must have sight, speech, and hearing abilities sufficient to learn skills and follow and provide directions.
• Must be able to lift, stand, walk, stoop, kneel,crouch, and reachfrequently.
• Must be able to communicate constantlywith talk, hearing, and vision.

Responsibilities

• Providing exceptional guest service at all times for both internal and external guests to create the safest and most enjoyable experience possible.
• Protecting the safety of self, co-workers, and guests at all times by following all company and department safety policies and procedures.
• Providing guests with information about the Nordic Center's trail system and offerings, as well as other resort information (directions, prices, etc.).
• Performing all rental and retail duties, including opening, cash handling, and closing procedures, running reports, locating and processing customer information, and fitting rental equipment.
• Providing guests with instruction on cross country ski and snowshoe technique in group settings in accordance with resort methodology.
• Exhibiting the ability to demonstrate and communicate proper ski and snowshoe technique while maintaining a fun and safe atmosphere during lessons and guided tours.
• Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
• Assisting the Nordic Center Assistant Manager with coordination and administrative duties as needed.
• Conducting equipment, trail, and facility maintenance as needed (including cleaning and waxing skis, assisting with snow removal, etc.).
• Exhibiting punctuality and time management skills while completing assigned tasks (including reliably clocking in and out for breaks).
• Maintaining a commitment to learning and improvement by evaluating personal performance and accepting feedback from crew members and supervisor(s).
• Reporting any potentially harmful equipment or situations as well as accidents or incidents to the immediate supervisor(s) without delay.
• Contributing to team effort by participating in Job Sharing, accepting diverse assignments, and maintaining a positive and friendly attitude and demeanor in all internal and external interactions.
• Assuming responsibility for the cleanliness of the Nordic Center and for the safety of guests and employees, and participating in all safety and service meetings.
• Other duties as assigned

Skills

Guest service

Interpersonal skills

Fluent English (spoken and written)

Education

High School Diploma or equivalenteducation

Job description

Vail Resorts in Washington’s Stevens Pass Nordic Center is hiring Nordic Center personnel for the upcoming winter season. You will manage daily operations, rental and retail duties, and guest services, while delivering introductory lessons and guiding guests through snowshoe information.

We offer full-time and part-time roles with a focus on safety, customer service, and hands-on training. This seasonal position provides competitive wages, housing options, and access to mountain passes and