Nordic Center Guest Services & Rentals Attendant

Vail Resorts; Washington; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free employee passes

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Referral Program

Housing available

Job summary

The Stevens Pass Nordic Center within Vail Resorts is hiring for the winter season 2026/2027. Positions include Nordic Center personnel responsible for rentals, retail, and lesson reservations, delivering guest service in a high alpine environment.

Starting wage is $20.00/hour with full-time hours where available. Housing is provided, and extensive training and development opportunities are offered. Applications are rolling with a deadline of December 15th or until filled.

Qualifications

• Must have a High School Diploma or equivalent education.
• Must have excellent guest service and interpersonal skills.
• Must be fluent in all aspects of the English language (spoken and written).
• Must have excellent communication skills and be able to carry out oral and written instructions, requesting clarification when needed.
• Must be available to work holidays and weekends.
• Must be able to lift, stand, walk, stoop, kneel, crouch, and reach frequently.
• Must be able to work in inclement weather in a high alpine environment.

Responsibilities

• Providing exceptional guest service at all times for both internal and external guests to create the safest and most enjoyable experience possible.
• Protecting the safety of self, co-workers, and guests at all times by following all company and department safety policies and procedures.
• Providing guests with information about the Nordic Center's trail system and offerings, as well as other resort information (directions, prices, etc.).
• Performing all rental and retail duties, including opening, cash handling, and closing procedures, running reports, locating and processing customer information, and fitting rental equipment.
• Providing guests with instruction on cross country ski and snowshoe technique in group settings in accordance with resort methodology.
• Exhibiting the ability to demonstrate and communicate proper ski and snowshoe technique while maintaining a fun and safe atmosphere during lessons and guided tours.
• Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
• Assisting the Nordic Center Assistant Manager with coordination and administrative duties as needed.
• Conducting equipment, trail, and facility maintenance as needed (including cleaning and waxing skis, assisting with snow removal, etc.).
• Exhibiting punctuality and time management skills while completing assigned tasks (including reliably clocking in and out for breaks).
• Maintaining a commitment to learning and improvement by evaluating personal performance and accepting feedback from crew members and supervisor(s).
• Reporting any potentially harmful equipment or situations as well as accidents or incidents to the immediate supervisor(s) without delay.
• Contributing to team effort by participating in Job Sharing, accepting diverse assignments, and maintaining a positive and friendly attitude and demeanor in all internal and external interactions.
• Assuming responsibility for the cleanliness of the Nordic Center and for the safety of guests and employees, and participating in all safety and service meetings.
• Other duties as assigned

Skills

Guest service

Interpersonal skills

Communication

Teamwork

Education

High School Diploma

Tools

Word processing

Spreadsheets

Job description

The Stevens Pass Nordic Center within Vail Resorts is hiring for the winter season 2026/2027. Positions include Nordic Center personnel responsible for rentals, retail, and lesson reservations, delivering guest service in a high alpine environment.

Starting wage is $20.00/hour with full-time hours where available. Housing is provided, and extensive training and development opportunities are offered. Applications are rolling with a deadline of December 15th or until filled.