NorBella Champlin - Resident Service Specialist

LSL ALF LLC; Champlin (MN); On-site; USD 24,108 - 33,062; Full time

Benefits offered by this job

Paid time off

Paid holidays

401K + company match

Job summary

NorBella Champlin, part of Lifespark Senior Living Community, is seeking a Resident Service Specialist to engage with residents and families, gathering information to tailor assisted living services. The role emphasizes compassionate service and clear communication in a 40-unit community.

The position schedules Full-Time, Monday–Friday 8:30am–4:30pm, with wage range $17.50–$24.00 per hour. You will partner across departments to ensure seamless service delivery and resident satisfaction.

Qualifications

• Minimum 1–2 years of healthcare experience preferred.
• Experience with referral or intake processes preferred.
• Proficiency with medical terminology.
• Knowledge of local community resources and payer sources is a plus.
• Strong phone skills and customer-service focus are essential.
• Proficient with technology: Microsoft Office, smartphone, calendaring, Wi‑Fi, EMR, internet browsing, printer.

Responsibilities

• Answer inquiries from residents, families and providers to determine needed services.
• Coordinate with departments to ensure resident services are delivered promptly.
• Assist with payment processing and required medical paperwork; follow up with physicians.

Skills

Healthcare experience

Referral/intake

Medical terminology

Phone skills

Customer service

Market landscape knowledge

Tools

EMR

Microsoft Office

Calendaring

Job description

Job Category: Administration

Requisition Number: BODEN006789

• Posted : July 23, 2026
• Full-Time

Locations

Showing 1 location

Champlin, MN 55316, USA

Description

NorBella Champlin, a Lifespark Senior Living Community, is looking for a Resident Service Specialist to join our team!

NorBella Champlin is located in Champlin, MN, just off Hwy 169 and 117th Ave N next to a nice residential neighborhood and Elm Creek Park Reserve. This convenient location provides a peaceful lifestyle while remaining close to local shops, restaurants, and more. We help seniors Age Magnificently in our 40-unit apartment-style community providing Assisted Living and Memory Care services. NorBella Champlin is a growing community with a fun, caring, and passionate team. Join our team today!

Schedule: Full-Time, Monday-Friday 8:30am-4:30pm

Wage: $17.50-$24.00 per hour

Are you compassionate towards others? Are you passionate about enriching the lives of others? If so, we want you to join our team and help seniors Age Magnificently! Our Resident Service Specialists become family and impact the lives of our residents who live in a Lifespark Senior Living Community.

Our Resident Service Specialist is the first person Lifespark residents, families, and external providers engage with when they call, submit a web inquiry, or send a fax. Upon phone contact, you will gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs. Establishing long-term and trusting relationships with residents and external providers is paramount. Demonstrating deep knowledge of all Lifespark services lines is required to ensure the resident receives the right services as quickly as possible. Processing these inquiries and converting them accordingly requires the following: working across departments to ensure resident payment can be accepted, gathering necessary medical paperwork, following up with physicians, hospitals, TCU’s, and ensuring the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.

Preferred Qualifications

• Minimum of 1-2 years of experience in healthcare preferred
• Experience with referral and/or intake preferred
• Proficiency with medical terminology
• Knowledge of market landscape, community resources, payer sources
• Strong phone skills, Customer Service Focus, Sales awareness
• Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer
• Annual reviews with wage increases
• Paidtime off & paid holidays
• 401K + company match
• Tuition reimbursement and nursing loan forgiveness

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer’s premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.