Nonprofit Store Shift Supervisor — Retail Leadership

Horizon Goodwill Industries; Hagerstown (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

Horizon Goodwill Industries in Hagerstown, MD is seeking a Store Shift Supervisor to manage store operations during the assigned shift, supporting management in sales, merchandising, pricing, and related paperwork.

The role emphasizes supervising staff, organizing displays, handling donations and cash, and ensuring safety and policy compliance in a fast-paced nonprofit retail environment.

Qualifications

• High School Diploma or equivalent required.
• At least one year of retail experience required.
• Reliable transportation.
• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Assist with supervising store personnel.
• Assist with arranging store windows, store displays, and promotional activities.
• Sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
• Maintain store premises and merchandise in a clean, safe, and organized fashion. Assure store supplies are on hand as required.
• Follow all required safety and security procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Ring sales correctly on cash register, handle money, cash reconciliation, and make store deposits in accordance with company policy.
• Perform administrative and clerical duties of store operation.
• Receive donations and transport to designated area.
• Participate in training as required.
• Perform all other duties as assigned.

Education

High School diploma or equivalent

Job description

Horizon Goodwill Industries in Hagerstown, MD is seeking a Store Shift Supervisor to manage store operations during the assigned shift, supporting management in sales, merchandising, pricing, and related paperwork.

The role emphasizes supervising staff, organizing displays, handling donations and cash, and ensuring safety and policy compliance in a fast-paced nonprofit retail environment.