Technical Service Specialist (Commercial Vehicles)

Polaris Inc; Medina (MN); Hybrid; USD 60,000 - 79,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Profit sharing

Volunteer time off

Job summary

Polaris Inc. in Medina, Minnesota seeks a Tech Service Specialist (Commercial Vehicles) to serve as a customer-facing problem-solver, applying hands-on vehicle knowledge, diagnostics, and business judgment to resolve complex issues for dealers, customers, and partners.

This hybrid role requires coordinating across service, warranty, parts, logistics, and finance to deliver timely resolutions, approve goodwill, and capture field feedback for product improvements.

Qualifications

• Associate or bachelor’s degree in automotive, powersports, diesel, electrical, engineering technology, or a related field.
• Five years of experience in technical service, field service, fleet support, dealer operations, or another customer-facing technical environment.
• Strong mechanical and electrical diagnostic capability with hands-on vehicle systems experience.
• Proven ability to own complex customer issues, guide remotely through difficult technical situations, and drive resolution without direct supervision.
• Experience with commercial fleets, warranty administration, parts and order operations, customer-support systems, and continuous improvement is preferred.
• Exemplary interpersonal and communication skills for extensive phone, email, customer, dealer, partner, and cross-functional interaction.
• Ability to work in shops, service areas, customer locations, job sites, or outdoor environments with exposure to noise, dirt, heat, cold, and moving equipment.
• Ability to perform hands-on inspection and repair activities with tools and diagnostic equipment and follow safety requirements.
• Ability to travel up to 10% for customer visits, training, field diagnostics, and business meetings.
• This position is not eligible for sponsorship.

Responsibilities

• Serve as a trusted technical resource for Commercial products by applying knowledge of vehicle systems, service procedures, diagnostic tools, parts, warranty processes, and dealer support systems.
• Guide customers, dealers, and partners through accurate and efficient diagnosis, repair direction, and fault isolation for complex mechanical, electrical, and drivability concerns.
• Own escalated situations from intake through resolution, leading the efforts needed to establish and drive next steps.
• Exercise authority for goodwill and warranty financial approvals by balancing customer experience, vehicle uptime, policy, precedent, and business impact.
• Use sound judgment to determine when exception handling is warranted based on the situation, customer relationship, or business impact, and align with internal stakeholders as appropriate.
• Coordinate across service, warranty, parts, logistics, sales, finance, and other teams to reduce friction, limit handoffs, and deliver a unified customer response.
• Support root-cause analysis and warranty decisions by developing complete, evidence-based case documentation and clearly communicating findings and decisions.
• Identify and promptly escalated potential safety, quality, reliability, or recurring product concerns with thorough information that supports timely resolution.
• Turn customer, dealer, and partner feedback into field intelligence and evidence-based recommendations that improve products, service processes, documentation, training, systems, customer uptime, and total cost of ownership.
• Support technical onboarding, ongoing training, issue debriefs, knowledge-sharing, standard work, reporting, workload coordination, and continuous improvement activities.

Skills

Critical Thinking

Customer Focus

Technical / Functional Expertise

Education

Associate or bachelor’s degree in automotive, powersports, diesel, electrical, engineering technology, or a related field

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Overview

As a Technical Service Specialist (Commercial Vehicles), you serve as a customer-facing technical problem-solver for Polaris Commercial customers who rely on their vehicles to support business operations. Applying hands‑on vehicle knowledge, diagnostic skill, and sound business judgment, you help dealers, customers, end users, and partners resolve complex technical concerns and escalated commercial issues. You will guide warranty and goodwill decisions, coordinate cross‑functional resolution, and convert field feedback into actionable improvements. This hybrid role is based in Medina, Minnesota, and may involve periodic work outside standard business hours.

Key Responsibilities

• Serve as a trusted technical resource for Commercial products by applying knowledge of vehicle systems, service procedures, diagnostic tools, parts, warranty processes, and dealer support systems.
• Guide customers, dealers, and partners through accurate and efficient diagnosis, repair direction, and fault isolation for complex mechanical, electrical, and drivability concerns.
• Own escalated situations from intake through resolution, leading the efforts needed to establish and drive next steps.
• Exercise authority for goodwill and warranty financial approvals by balancing customer experience, vehicle uptime, policy, precedent, and business impact.
• Use sound judgment to determine when exception handling is warranted based on the situation, customer relationship, or business impact, and align with internal stakeholders as appropriate.
• Coordinate across service, warranty, parts, logistics, sales, finance, and other teams to reduce friction, limit handoffs, and deliver a unified customer response.
• Support root‑cause analysis and warranty decisions by developing complete, evidence‑based case documentation and clearly communicating findings and decisions.
• Identify and promptly escalated potential safety, quality, reliability, or recurring product concerns with thorough information that supports timely resolution.
• Turn customer, dealer, and partner feedback into field intelligence and evidence‑based recommendations that improve products, service processes, documentation, training, systems, customer uptime, and total cost of ownership.
• Support technical onboarding, ongoing training, issue debriefs, knowledge‑sharing, standard work, reporting, workload coordination, and continuous improvement activities.

Desired Competencies

• Critical Thinking: You analyze information objectively, evaluate options, and apply sound judgment to solve problems and make informed decisions.
• Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences.
• Technical / Functional Expertise: You apply the required technical or professional knowledge to perform your role effectively and stay current within your area of expertise.

Qualifications

• Associate or bachelor’s degree in automotive, powersports, diesel, electrical, engineering technology, or a related field.
• At least five years of experience in technical service, field service, fleet support, dealer operations, or another customer‑facing technical environment.
• Strong mechanical and electrical diagnostic capability, including hands‑on experience with vehicle systems, wiring diagrams, diagnostic data, digital multimeters, fault isolation, and repair direction.
• Proven ability to own complex customer issues, guide others remotely through difficult technical situations, work through ambiguity, make sound business decisions, and drive resolution without direct supervision.
• Experience with commercial fleets, national accounts, warranty administration, parts and order operations, customer‑support systems, and continuous improvement is preferred.
• Exemplary interpersonal and communication skills for extensive phone, email, customer, dealer, partner, and cross‑functional interaction.
• Ability to work in shops, service areas, customer locations, job sites, or outdoor environments with exposure to vehicle noise, dirt, heat, cold, and moving equipment.
• Ability to perform hands‑on inspection and repair activities, use tools and diagnostic equipment, and follow all safety and personal protective equipment requirements.
• Ability to work periodically outside standard business hours for urgent customer issues.
• Ability to travel up to 10% for customer visits, training, field diagnostics, and business meetings.
• This position is not eligible for sponsorship.

Compensation

The starting pay range for Minnesota is $60,000 to $79,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market‑leading profit‑sharing plan that is fundamental to our pay‑for‑performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high‑quality product line‑up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side‑by‑side off‑road vehicles; Sportsman® all‑terrain off‑road vehicles; military and commercial off‑road vehicles; snowmobiles; Slingshot® moto‑roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry‑leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or [e-mail]. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov). EEO/AA/M/F/Vets/Disabled