NOC Technician II

Communication Technology Services (CTS)

Greenville (SC)

On-site

USD 34,440 - 41,328

Full time

14 days+

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Job summary

A leading technology integrator in Greenville, SC, is seeking a NOC Technician II to support the deployment and maintenance of Distributed Antenna Systems (DAS) and 5G networks. The role involves real-time network monitoring, troubleshooting, and the management of service tickets. Candidates should have at least 4 years of experience working with RF systems and demonstrate strong communication skills as they will mentor junior technicians. Pay rate ranges from $25 to $30 per hour commensurate with experience.

Qualifications

4+ years of experience in RF systems and network monitoring.
Hands-on experience with DAS and 5G networks.

Responsibilities

Monitor and resolve issues with DAS and 5G infrastructure.
Manage trouble tickets and documentation.
Support field technicians remotely.

Skills

Attention to detail

Verbal and written communication

Problem solving

Mentoring

Education

A+, Security +, Network +, Server +

Tools

Windows

Microsoft Office

Visio

iBwave

Job description

Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise.

We are seeking a NOC Technician II in Greenville, SC ready to take the next steps in their wireless career.

Must have significant understanding of DAS and RF components!

The NOC Tech II will play a crucial role in supporting the deployment and maintenance of Distributed Antenna Systems (DAS) and 5G networks. Reporting to the NOC Manager, this technician will be responsible for real‑time monitoring and troubleshooting of RF systems, ensuring optimal network performance and reliability. This role also includes providing remote support to the Network Operations Center (NOC) to facilitate quick incident resolution and system enhancements.

NOC Tech II is also responsible for maintaining ticketing, maintenance dispatches, administrative support, and other requirements as detailed by the NOC Manager.

Key Responsibilities

Monitor, troubleshoot, and resolve issues related to DAS and 5G infrastructure, ensuring compliance with established SLAs.
Respond dynamically to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity.
Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions.
Conduct trend analysis on network performance metrics and alarms to identify areas for improvement.
Support field technicians remotely by providing troubleshooting guidance and technical expertise.
Audit and maintain the inventory of DAS and 5G equipment, ensuring up‑to‑date configurations are reflected in the monitoring system.
Collaborate with vendors and OEMs for effective maintenance and support of all DAS and 5G‑related equipment.
Assist in maintaining firewalls and demarcation points for enhanced system monitoring and security.
Mentor and train regional technicians in the effective use of ticketing tools and best practices for incident resolution.
Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory.
Assist in asset management and ensure all equipment is accounted for and properly maintained.

Required Skills

Ability to travel as needed (~15%).
Strong attention to detail with a commitment to completing projects thoroughly and efficiently.
Excellent verbal and written communication skills, with a passion for mentoring and developing technical staff.
Hands‑on experience in diagnosing and resolving RF, network, and system issues in both office and field settings.
Proficiency in computer applications, including Windows, Microsoft Office, Visio, and iBwave platforms.

Experience